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This app is not user-friendly at all. I spent countless hours asking for assistance and I have an excellent background in software applications. Trying to get an easy answer from tech support is very difficult. They will answer with links that make you read the whole article to figure out your answer instead of a short explanation/solution. Also, even though my initial inquiry was 3 weeks ago, ...
Hi Susan,
Thank you for your feedback. We take support of ours apps very seriously, and try and give each merchant a wonderful onboarding and ongoing support experience. If ...
It would be perfect if it didn't take forever to load... and I mean FOREVER! Many times it never loads and I just give up. I have reached out three times by putting in a ticket and only once was the ticket answered. I can't get my customers up and running as a setting or something won't let them checkout. It keeps giving an error “you have reached or exceeded your credit limit” and doesn’t let ...
I was looking for a way to store cc numbers for certain accounts of mine and this works well. I've also had a customer say it's very easy to use on their end as well.
I admit I was a little worried when I didn't see much in tutorials, FAQs, etc, I was hesitant to submit a ticket, knowing I needed an answer as quickly as possible, but Zac has always replied within 5 minutes. And he's been able to ...
OMG! Everything in the reviews is true. The customer support team for this app goes above and beyond to be sure everything is working the way you expect. The app saves us a ton of time in manual entry of orders. Would definitely recommend!
Zac went above and beyond to assist with a last min large order request. Thank you!