Reviews (213)

Overall rating
2.9
Counts per rating level
  • 32% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 45% of ratings are 1 stars
January 31, 2019

Outrageous how much they now want to charge their users for this app, which is bug ridden and rarely works anyway. These fees are shocking considering we already pay Shopify fees plus our subscription to Xero. We'll be deleting this App, and all Bold apps ASAP, even if it means doing more work manually.

Band of Climbers
United Kingdom
About 1 year using the app
February 20, 2019

If I'm paying for Xero, I expect it to automatically pull transactions from multiple sources without the need to pay another company for the integration. Bad move by Xero and Bold. I might have to find another accounting solution.

LOUD Runners
United States
About 1 year using the app
March 2, 2023

Great app and does exactly what it promises! A little expensive but we need it to simplify processes.

The Pits
New Zealand
Over 2 years using the app
BOLD replied March 3, 2023

Thanks for your feedback, your words are much appreciated! We're glad to hear the app makes life a little easier!

January 29, 2019

The fee they want to charge is shocking. I already pay Xero for my accounting. To then pay an app to transfer the info to Xero on top of the fees I already pay is a joke. I'll be deleting this app pretty much immediately. This is a cash grab if I ever saw one.

Whipped Up Wonderful
United States
About 1 year using the app
February 9, 2018

I have been waiting for an app for Xero that works. When I first had my site built, the reviews were so bad and I wasn't going to risk it. I have been patiently waiting for this app to be taken over by a good developer and was pleased when it was Bold as they are so good. It is seamless and gives us some hours back.Customer service is fast and helpful. Definitely get this app if you use Xero.

Baba And Boo
United Kingdom
Over 2 years using the app
March 7, 2020

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

PASSENGER
Australia
Over 2 years using the app
May 16, 2018

Installed this app and I'm satisfied with it so far.

Inno Home
New Zealand
Over 2 years using the app
Edited June 23, 2020

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item.

This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected.

The app has also been posting discounts to the "rounding" account in Xero.

What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice.

I really wish this app worked better as we've invested many hours into making this work.

Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse.

And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.

Wooly Doodle
Canada
About 1 year using the app
July 2, 2019

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!!
It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!

Piper Magic
Australia
12 months using the app
October 17, 2018

Automates the entry of all your sales into Xero. Huge time saver and it’s free!
We currently use another app for Inventory.

Bags of Room
United Kingdom
Almost 2 years using the app