Reviews (213)

Overall rating
2.9
Counts per rating level
  • 32% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 45% of ratings are 1 stars
October 11, 2017

I had a problem with integration but Bold Apps were really helpful sorting it out for me. Big star for service. My advice is: if you have any problems, get help from these guys straight away (I didn't and wished I had!). :-)

Archeus
New Zealand
Almost 3 years using the app
March 2, 2023

This app has worked well for us and does precisely what it promises. Customer service is responsive as well. Thanks!

Writing Workshops
United States
Almost 3 years using the app
BOLD replied March 3, 2023

We're so glad to hear the app meets all your requirements. We are always happy to help. Thanks for taking the time to write in!

March 3, 2023

We've used the BOLD / Xero App for the last 3 years and never had any issues with it, it does exactly what we need and hasn't let us down once, so we would fully recommend it! we often have to export the data on the same day, (in order to send an invoice to a customer from Xero) although we have it set to export at the end of every day and we've never had any issues with this happening, everything does as it says on the tin, couldn't fault it.

FRISKA DESK
United Kingdom
Almost 3 years using the app
BOLD replied March 3, 2023

Words like yours make our day! We are so glad our solutions make your life easier. That is exactly what we strive for. Thanks for writing in and thanks for choosing Bold!

October 17, 2017

Very basic app that doesn't even allow you to assign channels. No way for me to segment my statements and isolate shopify sales from my other sales channels.

Skyba Socks
United States
Over 1 year using the app
May 23, 2019

No contact that they were going to start charging. Just a failure in Xero to see any sales from Shopify. Avoid and use someone with integrity.

Square Blades
United Kingdom
Over 1 year using the app
BOLD replied May 23, 2019

Hi there! We have reached out via email, but please let us know if you would like to schedule a phone call to discuss this further. We'd be happy to help connect Xero to your store!

March 20, 2019

The app is OK - a few bugs here and then, can't complain too much when it was free. The new pricing is ridiculous - more than we pay for either Shopify or Xero - we'll be uninstalling unless this changes.

Bedfolk
United Kingdom
Over 1 year using the app
September 29, 2017

Support on this Free App has been very speedy and efficient. Normally an error in a Tax setting that I did, but they have spotted and advised correction speedily.
Works well for me, Bank reconciliation is straightforward enough- just takes a few minutes to associate each days sales with the Bulk payments and the Fees in the Card fee account.

Pos Hardware 3
United Kingdom
Over 2 years using the app
August 22, 2019

We have a low number of relatively high-value transactions so are getting by using the free plan for now. It all works as it says on the packet. We had one issue with some exports and the support team were prompt to reply, very helpful and it's now all smooth sailing.

Grove Bike Co
Australia
Over 2 years using the app
April 29, 2021

Thanks Hazma for your prompt response to my tax issues. We were able to fix the issues with your help.

DHARF
Australia
Over 2 years using the app
BOLD replied May 4, 2021

Appreciate the review. We'll be sure to pass along your thanks to Hazma. If you bump into any additional trouble we're always happy to help.

March 8, 2019

Useless, this app only imports certain orders, spoke with support over a number of days only to be told that they know it doesn't work, they don't know why, can't offer a work around or give us any idea on how this can be managed. No idea which invoices will be imported and which will be left behind. They also say they can not give me a time frame on when the bug will be fixed. Currently looking for alternatives. Avoid.

HKT Products
United Kingdom
About 1 year using the app