Reviews (91)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
July 13, 2024

We implemented the app several months back and have noticed a reduction in exchanges and more satisfied customers completing the entire exchange online. We no longer do manual support for exchanges. Re:do is very responsive to any issue we have. Good people at Re:do, we pay the cost for our customers. Best of all now they now support UPS labels, we as have issues with USPS in our area.

National Body Armor
United States
10 months using the app
May 3, 2024

Redo has changed our post purchase processes for the better. We were with Loop Returns for 3 years, but their system was complex and expensive and required a 12 month contract. Redo is better, no contract, and we have a far better customer experience.

Redo now handles all of our returns, exchanges, warranties, shipping claims in one platform, rather than split between Returns platform, and claims platform, and customer service platform for warranties. With Redo, our customers issues get resolves twice as fast.

The Redo Team was super helpful with implementation. Highly recommend the app.

Made By Mary
United States
6 months using the app
April 2, 2024

These guys get it, they're the In n Out, the Costco, the Nordstrom, the Chick-Fil-A - whatever you want to call it - of e-commerce. Nobody does it better & nobody has better customer service. I had a cart issue 1 month in and they pulled their own product off my site and fixed the issue before reinstalling it. Most brands hide problems, but they were honest and helped me up-level - all while being incredibly responsive. Then, 6 months in I had a question on how to optimize a feature, their Director of Sales Jake Norton took the time to personally help me get the answer I needed. Redo takes care of their customers and that's something I've gotta have when my brand is growing 5x YoY. The product is cutting costs for us and driving more revenue & conversions as well. Give me a call if you're debating.

Fire Science Nutrition
United States
3 months using the app
July 12, 2024

For the first time in 14 years of running an e-commerce business I'm no longer paying for returns. I'm actually making money on my returns!

Awesome app and company. The level of support provided by the team is unique, I highly recommend this platform/app to any e-commerce brand.

Simple Wishes
United States
About 2 months using the app
August 1, 2024

Xiva automates tasks like sending return labels or issuing refunds. This saves you time and effort, allowing you to focus on other aspects of your business.

Happy Giggles
United States
About 2 months using the app
July 13, 2024

Redo is a parasite that cost us 10s of thousands of dollars.

Stay away. Stay far away.

EMME
United States
About 2 months using the app
March 7, 2024

The customer service support for Redo is excellent. After reaching out via chat I received a response in a few short minutes. Harrison was super helpful and able to quickly update what was needed. Thank you Harrison and Redo!

Salted Houses
United States
About 1 month using the app
July 15, 2024

Has completely transformed returns for us. We aren't losing money on them anymore. We are making money!

Bridle Up Hope Shop
United States
13 days using the app
March 19, 2024

Harrison is quick to respond to any inquiries we have concerning REDO to give our customers the best experience.

Honey Mark.
United States
About 2 months using the app
March 8, 2024

Harrison is extremely helpful in providing me with whatever I need and in a timely manner. I truly appreciate his efficiency and kindness!

Pillow Cube
United States
6 months using the app