Reviews (91)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
January 24, 2024

LOOOOVE this app! It has helped our team so much with returns and make the process so seamless.

DakotaRidge
United States
10 months using the app
September 25, 2023

Can't say enough about how much Re:do has improved our customer's experience and saved our team time! Not only is the App amazing, but Hannu has been nothing less than exceptional any and every time we have needed something answered!
Re:do is changing the way we are able to serve our customers and with Hannu there's so much support and confidence standing behind us!

MOCO Boutique
United States
10 months using the app
October 5, 2023

Re:do has been so awesome, Natalie has been so helpful whenever there are issues! Her and the other members of the team are so fast to respond and very positive.

SolelyJane
United States
10 months using the app
January 20, 2023

“Incredible team to work with. Of course, the app is a no-brainer —but the team we got with the app is big for us.”

King of Kings
United States
9 months using the app
November 3, 2022

The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!

Petit Foot
United States
8 months using the app
Redo Tech, Inc replied October 4, 2023

Hi Petit Foot, thank you for your feedback! We have since updated our app to allow advanced exchanges, and instant exchanges so now customers can exchange for anything in the catalog. You have been automatically upgraded for free. Thank you for being a loyal customer!

October 6, 2023

RE:DO has been great! Easy for us to use and for our customers! And if there happen to be any issues, they are ready to help right away! Natalie has helped us multiple times when either we or a customer needed help with something. We very much recommend using RE:DO!

4-rth
United States
8 months using the app
February 6, 2024

Dustin did a great job walking us through the benefits of Re:do and how it would integrate with our existing returns policy. We were initially on the fence, but he went out of his way to provide contacts that we could reach out and ask questions to, and he was patient as we took the time to make the decision.

Hannu has helped us with the setup and getting the flows started, and even though it has only been a week at the time of writing this, it's made our returns and exchanges much easier for our customer service team! Glad we made the switch, and should have made it after our first meeting with Dustin!

Holstery
United States
8 months using the app
January 23, 2023

The way they incentivize customers to take store credit or exchanges has significantly reduced our refunds!

Gemma and Gia
United States
6 months using the app
September 28, 2023

Natalie is always very responsive and helpful!

Charming & Main
United States
6 months using the app
September 26, 2023

Great app with tons of options for different automations and return flows! Recent updates have made it even more user friendly and easy for customers to return items. Anytime I have needed support, the online chat has been answered extremely fast and my issues have been resolved promptly each time.

Landry Kate
United States
5 months using the app