Reviews (388)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its customizable data export options and seamless integration with business systems. It features a user-friendly interface with both pre-built and customizable reports, suitable for all skill levels. The app is reliable in managing large data volumes, especially during peak times. Exceptional customer support, particularly from team members like Jason and Adam, is frequently highlighted. Merchants also benefit from significant time savings and improved decision-making due to the app's versatile reporting and automated scheduling features.

November 25, 2014

Amazing customization and support. I love working with Adam. Available to answer phone calls and emails immediately. A++ overall

Footzyfolds
United States
2 months using the app
April 10, 2020

Very impressed with this app. We were able to generate a report quickly. It is an intuitive system and support replied within 1 minute when we had one question. Highly recommend.

Marijuana Packaging
United States
2 months using the app
Edited November 24, 2020

Jason has gone above and beyond to help us get our fulfillment center the data it needs from Shopify. Support has been the best of any app that we've used on this platform.

VerVita Products, L.L.C
United States
About 2 months using the app
September 30, 2016

Xporter has been one of the most useful apps added. It has saved us hours of time related to data management and exporting. Now our system is 100% automated and we love it.

We worked closely with Adam from eShopAdmin and he helped us set up everything. We sent a lot of requests and questions, and he patiently answered and helped with every detail. We highly recommend this app!

Wallplate Warehouse
United States
About 2 months using the app
February 11, 2020

I Needed to export orders with custom variants. Staff created the template and even exported a report with my requested dates.

CraftLoveUK
United Kingdom
About 1 month using the app
February 28, 2022

The support is really very good and fast! Even with more complicated problems we could be helped! I would always wish for such support!

Fire Kitchen | Official Shop
Germany
About 1 month using the app
November 25, 2019

Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.

SAVAGE, The Ultimate Apparel Company
United States
Over 3 years using the app
Modd Apps Inc. replied November 25, 2019

Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.

Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.

-Jeff

March 11, 2015

This app is a lifesaver! I use it to pull orders (and subsequently shipping addresses) to send to different suppliers. It wasn't too hard to figure out, but I got a little lost at one point and customer support was very fast and helpful at getting it resolved. Best app I've added to my Shopify store so far!

Backpacker Depot
United States
About 1 month using the app
May 14, 2020

We use the professional suite of Xporter and this is the best and only app for us to really properly export every single order to our vendors via professional XML setup. Who ever needs this kind of solution, Xporter is the absolute right decision to go with.

And hey, seriously, I cannot think of any better support I've dealed with on any shopify app so far. This is high class! Thank you guys so much.

MyLiving24
Switzerland
About 1 month using the app
September 13, 2017

Save a lot of time to setup my data transfer field match. Good App. Also, the customer service very good.

Eyeweardisplay
United States
About 1 month using the app