Reviews (8,226)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Customer service was great! Melvin was very patient and took time to make sure all my questions were answered thoroughly!
Princess S was a great help with my set-up. I have never had anyone wait until I completed steps. She was very patient and helpful. This is by far the best customer service I have ever had the pleasure of dealing with. Thank you Princess S
(marine e) the best customer support person ever. 10/10
Thank PL for operative help me)
Very good customer service. Fast, quality response. Thank you Marnie
Very helpful, the best sms app out there.
The support are knowledgeable and efficient.
Shout out to Marnie that solve all my questions in less than 10 min !
Great use of AI to create easily segment and list !
Never seen an app doing that for now.
I know that you guys have included the email recently.
But your builder are very outdated and limited.
It would be better if you can update in terms of design and possibility for the emails !
For now I'll stay with Klaviyo but if you make a better design builder, I'll switch !
While i was verifying my account it was really confusing and was taking a bit long but one of the guys from the support team Joann C was really helpfull and guided me through the process splendidly thank you
I was new to using SMS marketing on Shopify and I got very confused fast, and really quickly I got put into a chat with one of there agents named AJ, and they were so helpful and understanding, we went through many alternatives of my problem to find a solution and kept on trying and any question I had along the way, they were very helpful with and very easy to communicate with. Thank you AJ and Yotpo app.
I would most definitely recommend this app to anyone!
Chatting with Marnie was great as she replied very quickly and was incredibly nice. Got my account verified fast! Can't wait to start using Yotpo's services with my business.