Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

December 19, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!

Seam Reap Bags
United States
About 7 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

January 15, 2024

Super fast response from Support. My problem was resolved within 10 mins. Unreal! Thank you John G. :)

Genetic Supplements
United Kingdom
12 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

April 16, 2024

I received personalized support directly from the Yotpo support team and they helped me quickly! Thanks, 10!

Flowerbox Melbourne
Australia
2 days using the app
January 9, 2024

Excellect customer service, Rhenant was very helpful in resolving our support issues. thank you
Annanda Chaga Mushrooms

Annanda Chaga Mushrooms
Canada
Almost 8 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

February 7, 2024

Excellent customer service! Arven helped me get the Reviews integrated into my website and answered all my questions.

Rooted In
United States
7 days using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

February 16, 2024

Thanks to Joian Z for his advice and help, which was provided quickly and efficiently!

Oxford Biolabs Ltd. (US)
United Kingdom
About 1 month using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 22, 2024

When i needed help, they were here to respond to my demand.

I recommend :)

Boutique FindyourMate
France
16 days using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

December 18, 2023

Great app, but the service is amazing. I'm on the free plan and I deal with a human (not bot) and they always fix it promptly! Last time "Ruzsel J" helped me.

Highly recommend!

Orto Urban Gardens
Australia
Over 6 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

January 10, 2024

I've been using Yotpo for my business's customer reviews, and I couldn't be more impressed with the results. Yotpo has truly transformed the way we collect, manage, and showcase customer feedback.
What sets Yotpo apart is their exceptional customer support. Anytime we've had a question or needed assistance, their support team has been quick to respond and incredibly helpful. It's evident that they genuinely care about their customers and are committed to ensuring a positive experience. I highly recommend Yotpo to any business looking to enhance their online presence and build trust with their audience.

GDT Implants
Israel
30 days using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 15, 2024

I would recommend this app because the customer service representative that I was in contact with was very professional and helpful. He was able to assist me with my issue very quickly.

Style & Elegance Boutique
United States
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!