Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

December 16, 2022

Allen has given wonderful support service and provided a valuable solution to one of our requirements pending for a long time. Great customer support!

Husband Pillow
United States
Over 3 years using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

May 3, 2015

Great free app! I've tried a few other 'review' type apps, but this is the best one by far. I love hearing from my customers, and their reviews are posted directly onto our website... I don't have to do anything! Super easy & time efficient. Well done Yotpo, thanks heaps!

Australian Coconuts
Australia
Over 3 years using the app
Edited November 25, 2021

Donald has been super helpful with questions and concerns. We have used yotpo from the beginning of our business and it has really helped our business generate more reviews on a weekly bias. Easy to understand and helpful customer services team. Highly recommend.

Sochy Skin
Australia
Over 3 years using the app
January 10, 2022

Their app has been super helpful in collecting reviews for our sister brand, we are thrilled to finally integrate it now into this one! Also, their support team is fantastic. I've reached out for help from them twice now (once was even on the weekend) and both times they were extremely responsive and resolved the issue(s) seamlessly.

Wingman Smart Energy
United States
Over 3 years using the app
May 30, 2018

I had no experience with web design or how to manage a company via an E-commerce platform going into setting up an account with Shopify and YOTPO. Their customer service has been flawlessly helpful in getting my new company Spara, Inc up an running! Not only does the website look amazing, but we are getting a ton of traffic, sales, and reviews. Shopify's available apps, like YOTPO, have made our marketing campaign integration with our website/social media easy and successful. I'd recommend this service to any company, especially if you are someone like me who only a year ago was working construction and was not technologically savvy, and now can say without hesitation "I can"! - Dakota Smith, Founder of Spara, Inc.

Sparainc
United States
Over 3 years using the app
Edited December 26, 2023

Customer service was amazing!!! Rhenant was as easy as can be to work with! would recommend 10/10 this is the best review platform to use on shopify!

Tomahawk Shades
United States
Over 3 years using the app
January 18, 2022

Doner was extremely helpful. Our team had an issue with accounts/reviews, and he was able to quickly resolve our issue! Very stress-free customer service experience, thank you!

Flyby
United States
Over 3 years using the app
July 26, 2022

Customer support has been incredibly helpful across our website. Implementation is quick and easy. Yotpo makes it convenient and easy for us to generate social proof on our products!

Unique Camping + Marine
United States
Over 3 years using the app
February 3, 2019

My team has been using the Yotpo review app for perhaps 5 years and have had a wonderful experience. Any questions or concerns we've ever had have been resolved by the incredibly professional and friendly team at Yotpo. Would I recommend the app to other business owners? Absolutely!

Petit Vour
United States
Over 3 years using the app
March 23, 2021

Totally Love this App and the support is second to none. Eleen walked me through a whole set of actions to maximise the benefit of the App all from a simple numpty questions .. Amazing support x

All Things Nails
United Kingdom
Over 3 years using the app