Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 26, 2022

Had a support query, this was answered really quickly and the issue resolved
Thank you for your help

SK Signs & Labels Ltd
United Kingdom
Almost 3 years using the app
March 16, 2023

Sugar L is very effective and very professional to assist customers step by step. I'm very satisfied.

BBQ4All Megastore
Italy
Almost 3 years using the app
May 13, 2022

Great experience. All of my questions were answered quickly and my rep was very knowledgeable about all of the different questions I had!

Revy Skincare
United States
Almost 3 years using the app
August 9, 2020

I just installed it yesterday but so far so good. Leizel imported my past reviews from Shopify quickly and even went above and beyond to move my widget to my preferred place on the product page. It looks great and puts the review process on auto-pilot! #winning

The Regal Phoenix
United States
Almost 3 years using the app
May 27, 2021

Don from the support team was really helpful. He understood exactly what I wanted to change and did it within minutes, I highly recommend the app and the team.

Chandlers Wax Melts
United Kingdom
Almost 3 years using the app
April 20, 2021

Wonderful customer support today! Junalou was very helpful in getting us started with Yotpo and letting us know about options we hadn't implemented yet and helped with that! Thanks, Junalou!

Thryv Organics
United States
Almost 3 years using the app
October 1, 2014

This app was super easy to integrate and works exactly as described. I know we are building customer shopping confidence by allowing reviews on our site. I also like how our customers can review their purchases directly in the email they receive. We are very happy and definitely recommend it as one of your must have apps for your store!

Premier Home & Gifts
United States
Almost 3 years using the app
September 16, 2022

Joian was amazing! They were able to quickly understand my issue and resolved it for me with no hassle. I really appreciate all of their help. :)

ZBiotics
United States
Almost 3 years using the app
February 7, 2014

This app is fantastic. It has helped us improve our service while also generating great reviews that make us look good to prospective customers.

Paper Anniversary
United States
Almost 3 years using the app
June 2, 2021

Ed was extremely helpful in getting my reviews set up exactly how i wanted them. He clarified everything with me to ensure it was exactly how i wanted and was very patient with my change requests. 5 star support!!

Big Pawfection Ltd
United Kingdom
Almost 3 years using the app