Yotpo Product Reviews & UGC , 6,832 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.
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We are using this app to send out review emails, and Howell was very helpful answering some questions. Good service!
I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.
However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!
Mostly Pros!
- Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website)
- Ability to have one dashboard with multiple stores
- Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent
- Great and easy way to add social content into your website
Few Cons!
- Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates
- No great way to include UGC as alternative product images
On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.
I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify
Hey Esjoy! Thanks for taking the time to write us a review! We really appreciate the feedback, and are glad you had a great experience with our support team.
Sheen made it easy for us to upgrade our account to send out more emails per month. Only four stars because we feel the pricing is a bit high.
Thank you for taking the time to leave a review. We're constantly working on improving our product and services and we really appreciate your feedback. Our pricing structure varies depending on the business needs and we're happy you're now sending all the reviews you need.
Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.
Thank you for leaving a review. We're happy to hear you're already seeing results with Yotpo!
The app itself is great, however I did not realise I had to install a widget for the reviews to be visible on my website. When I contacted the support team, I had a quick and efficient response and they sorted this out for me. Fast and great service! Thank you
I wish there was more customization ability for some things (like coupons) but when the app is working, is works great. Customer service is really good as well. I had a problem with coupons and incentive emails and the customer service rep helped me solve it relatively quickly.
Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z
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