Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

June 5, 2022

We've been using Yotpo for 3 years now. I have to say one particular customer agent has stood out most JAMES EDGAR C. We had two products on our website that were the same just a different image. We needed to merge the reviews in order to delete the duplicate product without loosing the reviews.
I used the live chat and JAMES was able to remap the reviews straight away. as opposed to other agents by the name of Alberto who took 3 weeks and still didn't do it. I highly recommend Yotpo overall as they are always keen to help. I guess some agents are more skilled than others. Thank you James

A-List Lace Hair
United Kingdom
Almost 3 years using the app
March 13, 2022

I needed help coding the product reviews and they helped me install it in no time! Great customer service!

Looped with Love
United States
Almost 3 years using the app
April 20, 2023

Doner P was very helpful in adding the widget to our website. She made it very easy and did the work for me as I am new to using the app!

WPPO LLC Direct
United States
Over 2 years using the app
July 30, 2014

Took a while to get it going, but now it's doing really well!

Onesie Zoosie Australia
Australia
Almost 3 years using the app
February 2, 2015

Nice app. Helps to generate and manage reviews on the website easily..

O Happy Sunshine
India
Almost 3 years using the app
Edited October 16, 2020

Just had the best experience with Arman. Absolute hero - sorted my issues speedy as. Defo recommend Yotpo

The Cheese Geek
United Kingdom
Almost 3 years using the app
Yotpo replied October 21, 2020

Thank you for leaving a review. We'll pass on your kind words to Arman!

October 20, 2020

Awesome customer support! I couldn't figure out how to do the install correctly, and Anne did a great job of helping us!

Sports Customs
United States
Almost 3 years using the app
Yotpo replied October 20, 2020

Thank you for leaving a review. We're happy to hear you're up and running smoothly!

Edited July 3, 2023

J'utilise Yotpo. J'en suis satisfaite, j'ai encore une fois été assistée de façon efficace et très rapide. Kenneth John M a été très aimable. Je recommande.

Ozaelle
France
Almost 3 years using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review, we really appreciate it!

December 1, 2021

Love the app and the review carrousel. And the customer service is great as well. Thanks Yotpo! --------

SnoShark
United States
Almost 3 years using the app
July 20, 2021

They have a great customer support team! I recommend working with them.
We are able to displayed our customer reviews on the home, collection and product pages.

CARL Company GmbH
Germany
Almost 3 years using the app