Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

March 20, 2013

We use this app on our Kovet store and it is great.
Very easy to monitor and very easy for customers to use.

Takes no time at all to install too. Thanks guys!

Kovet
Ireland
Over 2 years using the app
Edited January 11, 2022

Update 30th April: Again, this is an update, but after a few more days using it and finding something I needed help with, both Noren and Elven from Technical Support dedicated me all their time until they found a solution which we are very happy with! We are every time more and more happy with YotPo and as we mentioned previously, they will do everything they can to solve any problem or adjust their app to your page. Definitely give YotPo a try and THANK YOU Noren and Elven for all your time and smart work:) 27th April:We are still new to using YotPo so all what we can say so far is that it will quickly provide you with a solution to have reviews and ratings. It integrates smoothly with our site and didn't generate any issue. We hope that they provide multi-language in the future and rewards other than percentages (like 1 euro for 1 review). What we can say is that the customer support is absolutely amazing, the best. We were assisted by Gimbert to fully install and integrate some features and his support, speed and attention was truly what makes us give a 5 star to YotPo, he made our day with all the help. We would recommend this app if you value timely and great customer support. Update 31st July: As always, their support team is there ready to answer any questions and help you with everything they can. In this occasion Eunice helped me make some changes, provided me with all the information I needed to solve my doubts. Again, recommend this app as well as their awesome team!
Update 27th December: Super useful customer service. Eunice was there at all times ready to help and do as much as possible for you. Yotpo is for sure the best choice for review integrations with shopify!
Update 28th December: Amazing technical and customer service team! Happy S and Eunice went today above and beyond to help me with some changes and customisations. They are awesome. Thank you Eunice and Happy S, today you sure thing helped our online store! Update 11th January: Super useful customer service. Eunice was there at all times ready to again solve all my doubts and questions, and guide me to do customisations! Thank you Eunice.

Terra Zero Store
Spain
Over 2 years using the app
Edited March 20, 2022

Donald in Support was stellar! He hung in there with me until the very end, even after I accidentally disconnected him! Yotpo is difficult for some people to use, and I am one of them. Donald was so polite and expedient he restored my faith in Yotpo. Most of all though he was perceptive in understanding my problem when other people in support were unable to do so. He did this, despite my inability to articulate it properly. Amazing guy! Thank you!

The Merry Back Company LLC
United States
Over 2 years using the app
Edited December 9, 2014

So happy we found this app! Easy to navigate and customer friendly. So far we've gotten way more reviews than anticipated.,, a great tool for our business

Absolute Green
United States
Over 2 years using the app
Edited April 14, 2022

They are really amazing! They will help you anytime you have issues. Its been great and it helps with our SEO

Juka's Organic Co.
United States
Over 2 years using the app
December 4, 2019

Great support. Definitely, a must-use app for any store that wants to know what their customer thinks about their products or services :)

Muezart
India
Over 2 years using the app
September 7, 2021

Eunice really helped me just now to change the colours of my reviews. Enjoying using so far. Would recommend

Airhead
United Kingdom
Over 2 years using the app
Edited July 22, 2020

Mary Ann was great! She was quick & responsive in helping us get the app to work on our website the way we wanted.

Broke Amateur Racing Co.
United States
Over 2 years using the app
October 13, 2021

Love Yotpo's customer service chat. Super easy to get help from folks who know. Don is the best. Thank you!

A L T W E L L
United States
Over 2 years using the app
January 24, 2022

We have used this app for a while & the customer service is fantastic. Started with Free plan for a couple years - now upgrading. Still received great service even with the FREE plan!

Leetie Lovendale
United States
Over 2 years using the app