Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

March 6, 2014

Just want to say thank you for the amazing work. Your plugin has rocketed our tiny online shop (www.nitecorelights.com) to now 12 retailers island wide. Our growth could not be possible without the testimonial support you help us create with our customers.

Thank you and keep up the awesome work!

Nitecore | The most advanced precision made flashlights in the world
Singapore
Over 2 years using the app
Edited October 23, 2021

Doner was great. He was patient throughout our long converstaion, heard my issues and solved them conveniently.

REBEL™ PRO
Canada
Over 2 years using the app
May 22, 2020

Great app. Great service from Bernard!! Setting up the auto capture trigger after a product is fulfilled. Thank you

Goo & Co.
Australia
Over 2 years using the app
September 17, 2020

Caroline helped me migrate my Shopify reviews over to Yotpo very easily. My exported reviews file was incorrect and she showed me where and how to fix it!

Juice
United States
Over 2 years using the app
Yotpo replied September 23, 2020

Thank you for taking the time to leave a review. So happy to know you had such a positive experience with our customer service!

March 15, 2022

Excellent customer service. Eunice was very quick and helpful ...
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Luscious Eyelashes
United States
Over 2 years using the app
April 23, 2021

a great support by the yotpo team i was attended by manny a great member yotpo helps me in my reviews and loyalty program

MAGHÚ
Ecuador
Over 2 years using the app
January 9, 2014

Very good so far, easy to set up and seems to do what it says it will do, customers like it and are happy to use it. We also like the well controlled options for pushing to social.

Vida Moda
United Kingdom
Over 2 years using the app
June 1, 2022

Have been using this app for years and it's honestly amazing. Customer support is also fantastic! Joian worked with me to re-integrate this back into my website after a 2 year long hiatus. Much appreciated Joian, thank you!

Phoenix Bath and Body
Australia
Over 2 years using the app
August 3, 2021

The support was quick to respond and provided screenshots on top of the instructions given, thus my issue was answered with a single interaction.

Condemned Labz
United States
Over 2 years using the app
Edited December 21, 2022

Doner P was very helpful in my chat with him, and we enjoy Yotpo for collecting both product and site reviews.

Hooga
United States
Over 2 years using the app