Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

February 3, 2021

We recently needed help with recovering lost information on one of our product lines and they did it in super-fast time, so grateful!

Caldo
United States
About 2 years using the app
September 13, 2022

Overall best reviews app there is that should be part of your Shopify tech stack. Great experience and customer service, quick responses and always jumps in to help. Just had a great support experience with Rhenant. Thanks!

SHAZ & KIKS
United States
About 2 years using the app
March 18, 2021

Just installed the app changed from my GoDaddy site to my Shopify site I asked support and within min, they accessed my Shopify site changed them and the review app was installed great service super fast, The main reason I changed to Yotpo was the google snippets so that google my business could read and use my reviews, Yotpo is on a list of trusted sites for reviews by Google

Factory Direct Shop Australia
Australia
About 2 years using the app
January 27, 2021

It's awesome! It's a must-have app! Even the free version is very much helpful to start. I don't know what reason my past orders review emails didn't work, but the support was incredible and fixed the issue, fastly. In just 24 hours since the emails were sent, I received my first review from a real customer!

ARQLOJA
Brazil
About 2 years using the app
Edited June 29, 2021

James C. was helpful in answering my questions through the chat. I am new to Yotpo and he liked helpful articles for me to learn more. I wish Yotpo had experts available via phone to assist in in-person tutorials.

Hardwire LLC
United States
About 2 years using the app
September 3, 2018

Terrific product and stellar customer support. Highly recommend!

Dutch Boots
United States
About 2 years using the app
Edited April 21, 2015

Has helped our store build its reputation, and increase our ranking in Google. Great app. Thanks Yotpo!!

Smog Test
United States
About 2 years using the app
Edited July 27, 2020

This app is awesome. I'm using the free version. I needed help with the layout, asked the customer service and they got right back to me and fixed two issues I had right away, they are awesome! Happy I choose this app over others.

PYT Candles
United States
About 2 years using the app
September 26, 2019

Jenny from support fixed the issue I accidentally created within a day! She found the problem from behind the scenes and corrected it very quickly!

Master Networks Store
United States
About 2 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. Glad to hear our support team was able to help!

July 5, 2021

I needed help from the support team to edit the CSS code of my website and Ed did a great job! Thank you again.

Maya's kind
Bulgaria
About 2 years using the app