Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited February 21, 2020

Hands down one of the best review apps out there that every shopify store should trial at the least. Apart from the product being so comprehensive, their customer support is also second to none, responses received within 24 hours and on point. Only drawback I'd say is their subscriptions are quite pricey especially when you move up the tiers.

Apex Customs
Australia
About 2 years using the app
April 5, 2022

Kenn T is amazing and very quick and responding to solve our issue. He even went beyond and checked our other settings and stayed until everything was fixed!

avatara
United States
About 2 years using the app
April 12, 2023

customer service is always great. James E.C. was very helpful and went in and addressed my issue right away--thanks!

The Brooklyn Teacup
United States
About 2 years using the app
April 12, 2021

Great App to collect reviews from your customers!!! Bunch of options for optimization and tracking your conversions. Customize your emails and ask for reviews from your customers manually or in auto mode. Add widgets and carousels with reviews to your website. Awesome customer service - Thanks Yotpo James for your help!!! Definitely recommend!

Go-To Superfoods
United States
About 2 years using the app
Edited November 2, 2021

I just had a super awesome chat with Ronel R for support on getting a customer to update their review because he was happy with our customer service. Ronel was friendly and fast, what more could you ask for?

SRC MOTO
United States
About 2 years using the app
May 13, 2014

Would highly recommend this app.

Great support, easy to set up and very customisable.

Helps consumers see clearly what others have written, and gives products a rating on your site - strongly recommend as a review app.

LeoLites Electronic Cigarettes | E-Cigs Have Evolved
United Kingdom
About 2 years using the app
October 1, 2020

Wonderful app with great customer service. I was confused about how to input the widget onto my new theme, chatted with Leizel for 15 minutes and it was good to go. Saved me an hour with a programmer and $75, thank you!

Sienna Naturals
United States
About 2 years using the app
Yotpo replied October 4, 2020

Thank you so much for your review. We're happy to know you're all set up and ready to go!

April 27, 2021

I needed help completing a task and I received excellent service. Thank you for your fast and friendly service.

Liberty Metal and Design
United States
About 2 years using the app
October 3, 2022

The app is great and makes collecting product reviews super easy. I needed help with coding something and Kenneth John M updated my code in a matter of minutes. Super friendly and professional all around. Highly recommend.

Brick Town Apparel
United States
About 2 years using the app
May 23, 2021

I love this app! It gives my store "Street Cred" I needed to update the code on my new Shopify store and Mark helped me. He actually inserted all of the code needed to import all of my reviews into my new store for me. He was fantastic! Highly recommended!!

Mahannah's Sci-fi Universe
United States
About 2 years using the app