Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 29, 2018

Great app. Takes a little getting used to but works really well.

Classic Stills
United States
About 2 years using the app
March 31, 2021

I contacted the helpdesk to help me with where to place my product code. Jo Lorenz was really helpful

crazzicute
United States
About 2 years using the app
April 15, 2022

Great service!! Fixed my issue promptly! Ronel was fast to fixed my widget issue when I changed over to OS2

Catoro Pets
Canada
About 2 years using the app
November 2, 2021

Their customer service is amazing. Gimbert did a fantastic job assisting me. He completed all the tasks.

MANA life energy Store
United States
About 2 years using the app
March 30, 2022

We received excellent response.
I am glad I chose this application. Support.
Thank you! KennT.
I would definitely like to have you handle the next one as well.

ulkona.online
Japan
About 2 years using the app
Edited August 24, 2021

Absolutely amazing!! My customers are receiving their emails and responding with amazing feedback. love

Sandra Lee Designs
Australia
About 2 years using the app
October 22, 2020

Easily one of the best review apps available! Customer service is excellent. I reached out to customer service in order to make sure all of my reviews were moved over to my new theme without any issues, and Diane from Yotpo responded within the hour and made the appropriate changes without any issues at all. Highly recommend!

myphysioshop
Australia
About 2 years using the app
Yotpo replied October 25, 2020

Thank you for such a glowing review! We're thrilled to hear you're loving Yotpo.

Edited October 26, 2021

Rilu & Nick! - was very helpful with my queries! I got all of my reviews imported over with no issues! will defo be happy to use their services again!

Jetom_ldn
United Kingdom
About 2 years using the app
Edited February 11, 2021

Great customer service, Jo was very helpful in getting what we needed done in a quick and timely manner.

Shades of Charleston
United States
About 2 years using the app
December 17, 2013

Great app! *****

It's not often in life or business you get something for nothing, however Yotpo have addressed that statment by offering this app. The app is not only free but it also works really well, with as yet I have had no issues. My customers are incouraged to leave an honest review via an email request that you can design to meet your needs. I like how I can tailor the review section to fit in with my site design and I love the fact I can bounce my reviews onto social media and control the way they are displayed and frequency they are uploaded. I hold high hopes that this review app will increase my business online.

Thanks Yotpo

J S Country Tools
United Kingdom
About 2 years using the app