Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

August 30, 2021

I have been using Yotpo for a couple of years and I think it is fantastic. It adds store credibility and the backend is great to use. I have also utilised the Yotpo support team for when I have needed to customise the reviews page viewing experience on our store and the team has responded and supported me efficiently!

The Healthy Household
Australia
About 2 years using the app
August 13, 2014

Fantastic review tools. Easy installation and great presentation.
It keepsyou informed for all new review and let you accept it. Just love it!

Petite Pleasures
Australia
About 2 years using the app
Edited August 21, 2023

This app is awesome! exactly what I was looking for in my store reviews. Also, I needed help after changing my theme with adding the star review to the top of the product page and WARLY helped and did it within 5 minutes! Amazing customer support! Thank you YOTPO. Highly recommend this app!

B EMPRESSED LLC
United States
About 2 years using the app
August 14, 2019

I had a problem trying to get the reviews centered on my website Subbytech.com I contacted support and Ruel saved the day. Very grateful for the support yotpo offers. Highly recommended for their support, as well as the functionality of their app.

SubbyTech
United Kingdom
About 2 years using the app
Yotpo replied August 28, 2019

Hey SubbyTech! Thanks for taking the time to leave us a review, we love hearing from our happy customers!

April 28, 2021

I worked with the tech support and they are great tech support. Very patient to communicate. great to work with.

The Magic Home
United States
About 2 years using the app
May 25, 2020

Great product for getting reviews and displaying them on-site, support is fast and thorough! Highly recommend

Mary Jane's Headquarters
Canada
About 2 years using the app
Edited October 1, 2019

I would give them 10 stars ... Excellent features but really the customer service team rocks. They (Bernard) took time to understand my business via chat and went above and beyond to get the Yotpo platform to do what we needed it to do. I'm a raving fan and eternally grateful for their help!

Uprising Food, Inc.
United States
About 2 years using the app
Yotpo replied October 8, 2019

Hi there! Thank you so much for leaving a review - we really appreciate you taking the time. We're so happy to hear our customer support team was able to help & you're enjoying Yotpo!

November 20, 2020

Great app and wonderful customer service. Diane was fast and responsive and had my problem solved in a matter of a few hours.

The Acadian
United States
About 2 years using the app
Yotpo replied November 22, 2020

Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service.

November 19, 2022

So easy to set up, Rhenant was awesome to have assist me. Let’s see how it works once orders are fulfilled. So far so good.

Anthony Alferev
United Kingdom
About 2 years using the app
Edited January 4, 2022

Hi
I have used the app its helping to transfer reviews from my old square site to shopify new website.

Evan Beau
Canada
About 2 years using the app