Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

July 5, 2022

The Yotpo team has always been extremely responsive with my questions. They understand exactly what my dilemma is and have a solution or options within minutes. With my most recent interaction Nick knew what I was trying to accomplish, and although my current plan doesn't accommodate the feature I was hoping to apply, he provided me with alternate options within my plan until it makes sense for me to upgrade. It was very helpful.

BODY & BOTANY
United States
About 2 years using the app
October 25, 2021

Thanks Jo Lorenz for helping The Sweet Kitty Club with adding our widget to the site. Big help! kuddos

Sweet Kitty Club
United States
About 2 years using the app
April 13, 2021

I have been using Yotpo for a while now and I absolutely LOVE this app. I have made sales from the reviews being posted on my Facebook page. And when I had a support issue, Ed was right there on chat support. He was quick, knowledgeable and gave outstanding support. I was very, very impressed with him. I recommend this app very highly.

The Nymphya Shop
United States
About 2 years using the app
August 22, 2022

I've been using Yotpo since their early beginnings 10-11 years ago and throughout the years they keep on impressing me and my team with the platforms they build to fill serious gaps in the eCommerce space. While the platforms are very intuitive, their support team is an amazing team that's always there to help with any stage you're stuck at. We rely heavily on Yotpo to engage with our customers and we highly recommend it to every business that is serious about growing.

ELYXR Labs
United States
About 2 years using the app
December 4, 2021

Spoke with Nick S. He was very quick with responses and answered every question I had!! A pleasure to speak with, great customer service!

B ☆ Legendary
United States
About 2 years using the app
November 24, 2021

Muchas Gracias ! el servicio es excelente. me ha atendido Mark Olier, y me ayudo con todas mis dudas.

Comida Barf Valencia
Spain
About 2 years using the app
January 20, 2020

Paulo from support was exceptionally polite and effective in answering my questions and integrating a requested reviews feature. A+

My Other Best Friend
United States
About 2 years using the app
October 30, 2022

This app is amazing as well as the customer service. I had the pleasure of working with Daniel P. He was very helpful and patient. Highly recommend this app.

Indigénē
United States
About 2 years using the app
June 3, 2021

Ed, the colleague i spoke to via the live chat literally took it away! I told him the issue I was having, gave him permission to my website, and the problem was resolved in 4 minutes. Great service!

GRIDE
United Kingdom
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're constantly working on improving our customer service and we're happy that we hit the mark for you.

June 21, 2013

Probably one of the best if not the best, shopify app I have come across so far. We have already received good feedback by our clients on our ability to show to customers and everyone the products and service we provide and a great confidence booster.

Simply Live
United Kingdom
About 2 years using the app