Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

Edited March 22, 2022

Ran into a few issues with the widget. James E did an awesome job resolving this issue. One of the best tech support hands down!

Nuebiome
United States
About 2 years using the app
March 22, 2022

Clean layout on my site I was having trouble but once I reached out for help they were responsive fast and got it up and going for me in no time thank you so much for helping out

Eastern Relaxations
United States
About 2 years using the app
Edited November 5, 2019

Very Very Helpful, I had an issue with my reviews not displaying correctly as I had set it up wrong. The team were quick to help me resolve my issue. Very happy with the service.

Big On Shoes
Australia
About 2 years using the app
Yotpo replied August 28, 2019

So happy to hear that you are pleased with our service, Big On Shoes! Thanks for the great review

Edited March 9, 2022

This app helps provide my potential customers with the confidence they need to click the buy button. Also, in regards to customer service, SO fast and SO nice and knowledgable. Ronel not only explained to me how to fix the issue I was having, but walked me step by step in easy terms to help me fix the code on my site. Thank you! Rhenant, on a separate issue, solved my problem in less than 5 minutes. I had another customer service rep that I was on chat with for hours with no resolution. Thank yoi Rhenant for your knonwledge and timeliness!

VYBE UP
United States
About 2 years using the app
June 21, 2022

The app is very easy to use and the service provided by Orly to help get me up and running was excellent.

Mama Bamboo
United Kingdom
About 2 years using the app
June 3, 2021

Awesome app. Great support from the agent and they are so responsive to our requests! Good app for collecting reviews and allows customers to get a feel of the item they're buying through legit and reliable reviews!

Dew To Nature
Singapore
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo.

June 8, 2021

Ed was fantastic support and managed to help me even though I hadn't yet published my theme. Very helpful and efficient. Thank you

wYse
Australia
About 2 years using the app
October 24, 2022

Kenneth John M helped me change a review from a site review to a product review, 10/10 on service, quick and efficient, yotpo always has great customer service

Jenna Bricher Swim
United States
About 2 years using the app
Edited September 30, 2021

l'assistenza clienti, è stata a dir poco perfetta. Sono veramente rimasto piacevolmente colpito dalla velocità ed efficienza. Complimenti

Arianna Beauty Routine
Italy
About 2 years using the app
Yotpo replied November 8, 2020

Thank you for leaving a review. We're happy to know we were able to help you!

June 14, 2021

Jo could support us very professional. We had a problem with install the app but he could solve our problem very fast!

NISHIYAMA RAMEN ONLINE
Germany
About 2 years using the app