Yotpo Product Reviews & UGC , 6,832 reviews

Great customer service, easy to deal with, knowledgable...............................................

Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

Yotpo is an easy to use app that is helping our Shopify store be successful. I recently had a great experience with Shirel from customer service. I needed some help with Google Seller Ratings and Shirel was quick, professional, and very helpful. Yotpo is worth checking out!

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.

Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!

The good: great tool overall for utilizing reviews to help drive conversions. There are good app integrations with referral/points programs, and customizable widgets to fit any site or brand. Great support from our direct manager and other Yotpo employees whenever we have issues. Easy integration with Facebook to automatically push good reviews. Easy moderation and communication with customers.

The bad: Not a 5 star review because the dashboard seems to have many flaws that make managing a campaign more difficult than it needs to be. Simple functions (search, uploading files, etc.) within the dashboard continue to have "bugs" that never seem to be priority to fix. Integrating with multiple URLs and syndicating reviews across them is only possible at a very high cost.

Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks.

Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now!

Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

Great app, fantastic features, wonderful customer support.

Be aware, however, that if you sign up for the 30-day free trial for Premium, you must personally downgrade to the free version when the trial expires or your credit card will automatically be charged $30 without notice.