Yotpo Product Reviews & UGC , 6,832 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.
Refine
-
By rating
I contacted Yotpo customer service chat because I was having problems seeing my reviews and star ratings on my website. Ronel the customer service rep helped me installed the proper widgets on my website and within minutes I was able to see the reviews and star ratings.
I wasn't happy with the customer service initially, because of the email response to a problem I experienced. However, I requested escalation and I was was placed on a call with Mary Ann and she took the time to help this Baby Boomer see the value of the YOTPO app. I am impressed and grateful to and for the time she spent with me!
Fast service and support >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hi there! Thanks for leaving a review - glad to hear we're hitting the mark on customer support.
Yotpo has been very kind to us and given exceptional customer service. They provide a strong product and I have been subscribed for years now. I particularly want to highlight Allen M for his kind customer service and helping us to rectify our issue.
Update 02/06/2023, Yotpo continues to provide great customer service, in particular Nicole L was able to handle my inquiry very quickly and satisfactory. Highly recommend.
Very good app. Good at collecting reviews and also User generated content. Very helpful support. Thanks Junalou.
Thank you for taking the time to leave a review!
The customer support is very helpful and friendly. ;) Mary Ann solved the problem within just a couple minutes.
Rhenant did an amazing job helping us fix our error! Thank you! We had some issues with the mobile placement and it was fixed within an hour!
Awesome customer service! Always help with any issue in a timely manner. Also is a great app. Its very user friendly and convenient.
set up the app today, relatively easy and I am happy with it! James C from support helped and was great!
Excellent support and great help from Ed from from the shopify support team who didn't give up and managed to resolve our issue. Excellent service