Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

January 10, 2023

Allen was so helpful updating our Yotpo app to V3. He made it super easy for us and the new update looks great on our site. Thanks for you help!

Twenty / Twenty Beauty
United States
11 months using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!

October 20, 2016

This app has been absolutely great. I am getting positive reviews WAY more consistently than I was before using the shopify reviews app. I really like that you can customize the time between the customers purchase and the email they get to request a review. Most items in my store are made to order, so this has been really helpful as customers typically have to wait 1-2 weeks for their orders to ship. Thank you!

Portland Apron Company
United States
11 months using the app
November 8, 2022

Had great help today from Rhenant T, fantastic help! I needed to push my review as there was a fault, and the issue was solved quickly, whilst keeping me updated

IRAYE UK
United Kingdom
11 months using the app
July 1, 2022

Nick S. was so helpful in helping me set up star ratings and answering my questions about the different upgrade plans! The level of customer service is what drew me to continue using this app instead of other review apps on the marker. Highly recommend.

Purposeful Play Kids
United States
11 months using the app
August 12, 2020

Really good customer service. Quick turnaround time and great professionalism being that i was busy and in a hurry. Very helpful for those of us who aren't completely useless with tech but the word code still strikes fear in the heart. Thanks Bernard everything looks great now!!

LA Candie
United States
11 months using the app
January 5, 2022

I used this app recently and i face problem but with help of yopto my problem is resolved but CSR and Best product

MI Premium
Pakistan
11 months using the app
November 24, 2021

Although I decided to uninstall the app for now, these 5 stars are for their customer service is top-notch. Ronel assisted me with removing the Yotpo coding. He cut right to the chase and provided a resolution. He also helped me with exporting my reviews. I plan to come back to Yotpo when I'm able to afford their higher plan but overall, a really good app, just pricey for new business owners.

WITHOUT BOUNDARIES
United States
11 months using the app
October 6, 2022

5 stars, Great app, great customer service, would recommend to all. Thanks! found it very easy to use

Sprkle*
New Zealand
11 months using the app
June 24, 2021

Manny is very responsive and helpful. She solve my issues within 30 mins. Kudos to the team! Thank you so much

Shoyo Singapore
Singapore
11 months using the app
Edited November 12, 2021

A huge thank you to the excellent customer support team at Yotpo. I have now set the app up on eight sites, at two different levels, and running two different themes. I have had to contact support for installation issues a couple of times, but primarily to update the admin email address (which I had to do for all of the sites). The app is running great so far and I cannot fault support. Thank you to all I have dealt with: Eduard, Lemuel, Howell, Nick s, Rilu Jane, Kenneth John M, Ronel R, Lemuel and lastly but by no means least, Eunice P. Happy so far.

Things Remembered
United Kingdom
11 months using the app