Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

July 9, 2017

Free Version is good but very very limited... and Pro is so expensive that 99% of business owner cant even think to afford it. 399$ Per Month asking to pay Annual together is 4788$ Upfront. Mind Boggling.

Saroshsalman
Pakistan
3 months using the app
February 16, 2022

サポートのレスポンスが早く、回答も的確且つ丁寧でとても助かっています。アプリ管理画面も使いやすいです。ただ、管理画面は英語表示のみ、サポートも英語対応のみ、ということでアプリ使用のために英語必須になっている点が残念な点で、今後のアプリの改良に期待を込めて、星4、としています。

YIEM SHOP
Japan
2 months using the app
June 28, 2018

Great app and great support!
Only missing the customer upload photos feature in a free plan.

Urbano Rodriguez
Spain
2 months using the app
June 30, 2015

Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests)

I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does.

I am sure it's great for Zappos, but not even close to reasonably priced for a small business.

Xo Safety
United States
2 months using the app
May 2, 2022

Just had a great support from Kenneth John M. I'm just starting to try out the app but the Customer Service is wonderful!

Metayantra México
Mexico
2 days using the app
November 15, 2022

So far so good, still very new. Albert V was really a great help in quickly getting everything set up for us!

carol's boutique
United States
2 days using the app
January 16, 2014

I love this app, it's just not for every type of business. Because my inventory is constantly changing (hence products are removed thus taking the reviews along with them) it's tough. I'll get a good amount of reviews on a product and then it will go out of stock and they'll disappear. Easy to install though and works great at reassuring customers on their purchases.

Leah B. Boutique
United States
2 months using the app
March 7, 2021

Excellent app and excellent help support. I was looking for a all in one reveiw app that I would connect to Omnisend and I foudn Yotpo. I am really satsified with it.

teoxane-tw
France
2 days using the app
July 3, 2018

Our store has lost all its product page reviews. We have asked Yotpo to fix this issue about a month ago with no success.

https://www.kinkytoy.store

Yourturnkeystore 243
Canada
2 months using the app
October 6, 2021

Yopto provides a very good service, thank you very much. I will see if I can bring more help to the review in the future

YACUN
China
2 days using the app