Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

May 11, 2015

One of my favourite apps in the app store. Easy to set up and get started. Having emails sent after orders requesting reviews has resulted in a large number of reviews for our website. Yotpo also offers excellent customer service. Highly recommended.

Koala Logic
Canada
About 5 years using the app
January 10, 2015

Simple to use, looks great - we recommend this site to all our clients. kim at http://echic.com.au

Bhavana Apparel
Australia
About 5 years using the app
June 27, 2023

Awesome support experience with Allen M, I had an issue with display on my site and was bracing for a soulless and ultimately frustrating experience with an AI bot when i opened the chat, but I got a real person and he sorted everything right away - bliss!

Superlove Merino UK
United Kingdom
About 5 years using the app
August 24, 2017

Really like this app, it's so useful and intuitive. Our customers find it easy to leave reviews on our website www.bullbrand.co.uk

Bullbrand 3
United Kingdom
About 5 years using the app
March 17, 2021

Great customer service! Thank you Junalou for all your help updating my theme. Quick response and update.

Chickenmash Farm
United States
About 5 years using the app
December 27, 2022

Its geat to have quick support whenever you want to customise some features. Simoun Francis was of great help - quick and responsive. Its always a pleasure to contact them and get quick feedback.
Great apps from Yotpo and a great team.
Love you guys!
Helen

Nastelle
Romania
About 5 years using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

September 18, 2022

app works well and is easy to set up, customer service always friendly and helpful Djan helped me fix my social media connection issue. Thank you.

Daring Diva Australia
Australia
About 5 years using the app
Edited July 6, 2024

Ruzsel J came to my rescue today. On a Saturday! Fixed my issue in as short a time as possible. The Yotpo support system is the GOAT of DTC

Bossy Cosmetics Inc
United States
About 5 years using the app
Yotpo replied September 13, 2020

Thank you for your review! We're happy to hear you're enjoying Yotpo.

May 8, 2022

I received excellent assistance from Daniel on their customer care team. He promptly assisted me in integrating the app to our store and with any other questions I had.

TWOOBS
Australia
About 5 years using the app
Edited January 17, 2018

Dana help me install product reviews into my new Shopify theme. It was super easy and works exactly how I want it!

Lord Vaper Pens
United States
About 5 years using the app