Yotpo Product Reviews & UGC

Yotpo Product Reviews & UGC

Free plan available
Rating (4.8)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

November 15, 2011

Languages

English

Works with

Checkout, Shopify Flow, Facebook, Instagram, Google, Klaviyo, SMSBump, pagefly

Collect and display user-generated content (UGC) such as Ratings & Reviews to showcase social proof.

Yotpo helps eCommerce brands collect product reviews that drive social proof. With AI-powered reviews widgets, Yotpo makes it easy for eCommerce brands of all sizes to gather high-quality product reviews that impact the path to purchase. Yotpo’s partner integrations make it easy for brands to display reviews and star ratings on social media and search engines like Google. Plus, with Yotpo Reviews, brands can also unlock synergies between SMS and loyalty.

Yotpo helps eCommerce brands collect product reviews that drive social proof. With AI-powered reviews widgets, Yotpo makes it easy for eCommerce brands of all sizes to gather high-quality product reviews that impact the path to purchase. Yotpo’s partner integrations make it easy for brands to display reviews and star ratings on social media and search engines like Google. Plus, with Yotpo Reviews, brands can also unlock synergies between SMS and loyalty. more
  • Stand out on search with Google Seller Ratings and Google Shopping Ads
  • Connect your reviews with our SMS, loyalty, and subscriptions product synergies
  • Use our marketer-friendly solution to customize your reviews widget
  • Collect and display Photo & Video reviews to showcase social proof
  • Leverage Smart Filters to build buyer confidence by displaying relevant content

Pricing

External charges may be billed by Yotpo separately from your Shopify invoice. Learn more

Free

Free

  • Up to 50 Monthly Orders
  • Automatic Review Requests
  • Design Emails from Template
  • Reviews Moderation
  • Display Reviews On-Site
  • 24/7 Chat Support

Growth

$15/month

  • Free features+
  • Google Rich Snippets
  • Collect Photos/Videos in Reviews
  • Google Shopping Ads
  • Share Reviews to Facebook Shops
  • 2-1 Review Requests

Prime

$119/month

  • Growth features +
  • Share Reviews to GSR
  • Shoppable Media Galleries
  • Display Product/Shopper Attributes
  • Get Shopper Insights
  • Onboarding Support

Free

Free

  • Up to 50 Monthly Orders
  • Automatic Review Requests
  • Design Emails from Template
  • Reviews Moderation
  • Display Reviews On-Site
  • 24/7 Chat Support

Growth

$15/month

  • Free features+
  • Google Rich Snippets
  • Collect Photos/Videos in Reviews
  • Google Shopping Ads
  • Share Reviews to Facebook Shops
  • 2-1 Review Requests

Prime

$119/month

  • Growth features +
  • Share Reviews to GSR
  • Shoppable Media Galleries
  • Display Product/Shopper Attributes
  • Get Shopper Insights
  • Onboarding Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

6,589 reviews

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of installation, integration with Shopify, and range of plans suitable for all business sizes. Key features such as image reviews and review request emails are highly valued. The app effectively collects and displays customer reviews, aiding in trust-building with potential customers. Many reported business growth due to increased customer engagement. The 24/7 customer support team is often praised for their professionalism and efficiency.

November 28, 2023

Excellent app and excellent customer support. We've been using Yotpo for probably 8 years and highly recommend. Shoutout to John G who patiently answered every question I had about integrating with our new website today.

Blowfish for Hangovers
United States
Over 7 years using the app
November 22, 2023

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season

Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.

This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).

This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Darn Good Yarn
United States
Over 7 years using the app
Yotpo replied November 28, 2023

We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.

November 10, 2023

Needed help with a setup on a custom theme. John was very helpful and nothing was ever too hard.

Victoria Stag
Australia
Over 5 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

About this app

Launched

November 15, 2011

Languages

English

Works with

Checkout, Shopify Flow, Facebook, Instagram, Google, Klaviyo, SMSBump, pagefly

Built by Yotpo

About Yotpo

4.8 average rating

12 years building apps for the Shopify App Store

14 David Hackmi st, Tel Aviv, 66078, IL

Support

Send a message

Reviews_support@yotpo.com

More apps like this

4.7 out of 5 stars 6171 total reviews Free plan available
Product reviews & rating app, photo reviews, referrals, NPS
4.3 out of 5 stars 237 total reviews 3-day free trial
Collect product review, UGC and rating to show social proof.
5.0 out of 5 stars 20269 total reviews Free plan available
Product reviews with photos & videos for social proof & SEO
Built for Shopify