Zendesk

Zendesk

Pricing
From $55/month. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
3.0 (160)
Developer
Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. more
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English

Works with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Categories

Pricing

External charges may be billed by Zendesk separately from your Shopify invoice. Learn more

Suite Team

$55 / month

per agent/month billed annually

14-day free trial

Suite Growth

$89 / month

per agent/month billed annually

14-day free trial

Suite Professional

$115 / month

per agent/month billed annually

14-day free trial

Suite Enterprise

$150 / month

per agent/month billed annually

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (160)

Overall rating
3
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 29% of ratings are 1 stars
October 24, 2024

Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.

We have changed over to Coax app. So much better for about the same cost.

Aussie Gardener
Australia
8 months using the app
August 25, 2024

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Harvest Hub
United States
About 2 months using the app
October 10, 2024

Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.

Escudero & Co (BR)
Brazil
Over 1 year using the app
September 22, 2024

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
United States
About 4 hours using the app
June 25, 2024

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!

To all those concerned about this:
Do Not Use This App!
¡No uses esta aplicación!
¡N'utilisez pas cette application!
¡Verwenden Sie diese App nicht!
请勿使用此应用!
このアプリを使用しないでください!
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo!
¡Не используйте это приложение!
لا تستخدم هذا التطبيق!

BABEYOND
Hong Kong SAR
8 months using the app

Support

Zendesk can answer any questions you have about Zendesk.

Developer

Zendesk

1019 Market St, San Francisco, CA, 94103, US

Launched

March 11, 2013

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