Reviews (8,925)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this platform for its user-friendly dropshipping features, seamless Shopify integration, and vast catalog of quality products. They value the automated order fulfillment, real-time inventory management, and customizable packaging. Many praise the responsive customer support for their quick problem-solving. The platform's competitive pricing plans and educational resources are also highly regarded.
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cool app for dropshipping. Easily process for itens .
Not hard impass in operations and funcionalty or system
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Easy to use and integrate with your store. Lots of products to choose from.
great app it makes the game alot easier now super eassssy to use fast shipping all your quetion will be answered quickly
Muito bom e user friendly o app, pratico, rapido e com ótimo suporte. Realmente um diferencial pois outros no setor não respondem em menos de 4 dias
VERY SLOW IMPORTING HGFDJFDDDDDDDGDJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJF DFJJ FDJJJJJJJ DFJJJJJJJJJ FJJJ
Trying the app. Integration was good. Not too many products available on the free plan, but I found a product to try. Will update if/when I have additional feedback
- Update got a sample order and the quality and packaging is similar or worst than other platforms I used. Put the items side by side and there is not difference of quality. Also, this service charge you monthly and plus it charge you more per item the thank you letter didn't come with the order. Absolutely horrible. I will give up on this service it sucks.
- Update: Brad and Joshua are helping get through our issues and for that I change my mind and make this a 5 star for now. Old Experience: I am so disappointed with this app. I had a great plan to migrate everything to Zendrop. I started with the free plan and everything was going smooth. Then I sign up for the pro plan and everything started to go down hill from there. the Aliexpress import featured stop working. Then customer support was discussing logistics with me told me that a 25 CM plush that could get compress will cost 28 dollars for shipping and that turn me off so hard. Here is the ridiculous logistic they were showing me: https://app.zendrop.com/product/499933 if you see the product link the 25 CM and the 70 CM shipping is almost the same. which is insane because the weight is totally different and their size well of course 25 CM and 70 CM can't compare. I though they had a flat rate of $6 or $9 for the express shipping but they started to give different shipping rates. I was starting to wonder why would I pay 49.99 a month if their shipping is so expensive. After that things got even more weird they have other products for the same size with the flat rate but only mine the one that sell a lot was different in terms of shipping that was a little fishy in my opinion here is a item that is bigger but they charge way less for shipping. https://app.zendrop.com/product/18661 I hope they get their logistics together and solved this because this is the reason I downgrade to a free plan and planning to go to another platform at the moment. I told the customer girl to give me a reason to stay but she didn't have one so I left. I am willing to turn this review to 5 stars if they do the right thing and fix these issues
Hi there!
We're really sorry to hear that your experience hasn't been great since you upgraded to the Pro plan, but we appreciate you taking the time out of your day to leave us your feedback.
Yes, we unfortunately ran into an issue with the AliExpress import feature recently. A hotfix was released, but there are still some issues, and our development team is hard at work doing everything they can to correct everything as quickly as they possibly can.
For the shipping cost, we're actually in the process of making some changes there to be more transparent with all of our users so there are going to be some products that haven't been updated since we have hundreds of thousands of products in our catalog. When we started Zendrop, we thought a standard shipping fee was the best way to do things, but we’ve realized that in order to provide full transparency to our users, we want to provide accurate product and shipping pricing as best we can. The total price is the same as before, but now you get a better sense of the cost for products and shipping individually.
With that being said, all of these things are being worked on, and we're doing everything we can to complete them in a timely manner.
We'd really love for you to give us another shot, and provide us with an opportunity to make this right for you. Please feel free to shoot our COO, Brad, an email at brad@zendrop.com so he can help sort you out.
Talk to you soon!
not bad at all would recommend very easy to use. I like how the layout is very simple and not complex.
Seems better than CJ. Well designed and I like the auto fulfillment features. Will be using this on my store moving forward