Reviews (416)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.
Refine
-
By rating
We've been using this app for a number of weeks now. It has streamlined the process of returns and reduced the time to manage these queries. We would recommend this app for any kind of online store.
I really like this app. Its super helpful. It saves a lot of time. It gives my customers peace of mind that the returns process is simple and can be completed by anyone. This gives the customers extra confidence to make purchases.
I find this very helpfull, great support , 5+ stars !
This is a great app that helps me track incoming returns and easily reject items that do not fit our policy.
Geezuz I spend a whole hour on making my own contacts form without even look for this solution, feel kind of dumb now. Super easy to use and helpful.
Really great app and good support.
Easy to use and it takes a big load off your daily tasks. Recommended
The app does not work on safari does not work on mac, you need to download google chrome. I can’t tell you how many times customers tell me the app is down when they are trying to arrange returns. I’ve contacted support about this numerous times, nothing is ever done about it, this has been going on for 6 months. I’m currently sourcing a new returns center. I wouldn’t recommend
Hi Teeny Bumps, sorry for your experience here. The app does work on Safari, but it depends on your specific browser settings. Support has got in touch to assist with this, and will be able to get this resolved for you immediately. The return portal itself works across all browsers irrespective of a customers settings, and we have no reported downtime so we can explore any specific customer issues with you on a call.
We have also carried out a major update of the app which is now complete and due for release at the end of this month. This update will mean that your Safari settings no longer matter when logging in to the app admin.
We will get any issues resolved for you as soon as we can get on a call. Look forward to speaking soon.
Best
Clicksit Support
This is a great app to help us keep a tab on our returns process. We just need to remember to keep checking in! But it is a very helpful service. Thank you Clicksit team
We were unaware of this app until we were contacted by one of their team, Jodie. Jodie was fantastic in explaining the app and providing a demo. She was on hand to provide after installation support. The app itself is very slick, blends into our own website and interface, making it comparable to some of the returns platform featured by high street brands. It has elevated our brand as one customers can trust. Top marks to the team and Jodie in particular.
Simpler and easier to use than other return centers, but some functions need to be improved，service response is very fast