Reviews (422)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for significantly boosting average order values and revenue, often seeing immediate financial improvements after installation. It features a user-friendly interface with customizable upsell funnels such as pre-purchase, post-purchase, and thank-you page options, seamlessly integrating with Shopify. The app is noted for its ease of use, even for those with limited technical skills, and its effective sales-boosting capabilities. Customer support is frequently highlighted as responsive and helpful, assisting merchants in optimizing their sales strategies. Additionally, the app provides valuable analytics and educational content, enhancing the shopping experience and fitting various brand aesthetics.

August 13, 2024

So impressed with the responsiveness of customer support. Kristina went above and beyond to help us adjust some code we were having trouble with after a theme update. So nice to have actual people to reach out to!

The Comfort Company
United States
Almost 3 years using the app
Zipify Apps replied August 15, 2024

Dear The Comfort Company,
Thanks for the kind words! 😊 We're thrilled Kristina could go above and beyond to help with your code adjustments. Having real people ready to support you is what we're all about! 💪🙌

Team Zipify

September 13, 2024

I love how seamlessly this integrates with my website and the customization is amazing!

Moxie Malas
United States
Almost 3 years using the app
Zipify Apps replied September 16, 2024

Dear Moxie Malas,
Thank you so much for the awesome feedback! 🌟 We're happy to hear that you love how seamlessly Zipify integrates with your website and that you’re enjoying the customization options. It’s great to know the app is helping you create exactly what you need! If you ever need any assistance, we’re always here to help. 🚀

Team Zipify

September 22, 2024

One Click Upsell integrates well with my Shopify store on both mobile and desktop. The support team is great. When I had an issue, they were quickly on the case, kept me informed of status and quickly fixed the issue. Highly recommend!

Cool Gear Pro
United States
4 months using the app
Zipify Apps replied September 24, 2024

Dear Cool Gear Pro,
Thank you so much for the awesome review! 🙌 We're happy to hear One Click Upsell is working smoothly on your store, and that our support team could help you out quickly. 🚀 We're always here if you need us. Thanks for the recommendation! 😊

Team Zipify

Edited August 25, 2024

For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino... ‍♂️

Comfort Lab
United States
Over 1 year using the app
Zipify Apps replied September 23, 2024

Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.

October 14, 2024

Great customer support. Solved a complex issue for me within a few days

theproducercrate
United States
About 2 years using the app
Zipify Apps replied October 29, 2024

Dear theproducercrate,
Thank you for the awesome feedback! 😊 We're so glad to hear our team could help solve your issue quickly. 🚀 We're always here for you if you need anything else! 💪✨

Team Zipify

November 4, 2024

The best app on Shopify-period. Our business has made thousands in sales with just a few upsells! Absolutely genius

UCOgear.com
United States
3 months using the app
Zipify Apps replied November 8, 2024

Dear UCOgear.com
Wow, this made our day! 🤩 We're thrilled to be a part of your success story. Thousands in sales from a few upsells? Now that’s the magic we love to see! 🚀💰

Team Zipify

September 11, 2024

Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.

We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.

DashSkin
United States
5 months using the app
Zipify Apps replied September 20, 2024

Hi there!

My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”

We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.

For the second issue presented:

“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”

We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.

We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.

September 30, 2024

The support from this company is absolutely stand out.
An issue that presented from another app was easily fixed by the support team so quickly
Thanks OCU!

Aussie Magnets
Australia
3 months using the app
Zipify Apps replied October 9, 2024

Dear Aussie Magnets,
Thanks for the awesome shout-out! 🙌 We're thrilled our support team could sort out the issue quickly, even with another app involved! 💪 You can always count on us, and OCU’s got your back! 😊✨

Team Zipify

Edited September 4, 2024

updated our review after OCU fixed its glitch, resolved the issue. Appreciate the work Ezra puts in to helping educate merchants and the info/demo call i just had with Brittany from Zipify. Bottom line is that no systems are 100% you have to stick with the ones with the best/swiftest support

Lizzy James
United States
5 months using the app
Zipify Apps replied September 16, 2024

Dear Lizzy James,
Thank you so much for updating your review! 🙏 We're glad to hear that the glitch was resolved and that you're happy with the support you received. Ezra's dedication to educating merchants and Brittany’s help on the demo call really reflect the heart of what we aim to do—provide top-tier service and support. You’re absolutely right—no system is perfect, but we’re committed to being there swiftly when needed. Thanks again for your trust in Zipify, and we’re here whenever you need us! 🚀

Team Zipify

October 29, 2024

I have tested out many aov boosting apps and this is by far the best!! The customer service team goes above and beyond! Big shoutout to Kristina and the dev team. Would 100% recommend to anyone wanting to increase their aov.

PrepperSpecialisten
France
About 1 month using the app
Zipify Apps replied November 8, 2024

Dear PrepperSpecialisten,
Wow, you just made our day! 🎉🚀 Big thanks for the kind words and the shoutout to Kristina and the dev team. We’re thrilled to be your top pick for boosting AOV! Here’s to helping you keep those numbers climbing! 💪💸

Team Zipify