Reviews (451)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective upselling features that boost average order values and revenue, especially post-purchase. It's easy to install, integrates seamlessly with Shopify, and offers customizable funnels. The responsive customer support is frequently commended for its helpfulness. Additionally, the app provides valuable educational content and community engagement to enhance user experience.

December 1, 2020

Desperately needs multi currency support as well as more payment methods than just the Shopify credit card form. The upsells covert well but only show to 10% or less of our customers. If it showed to all of them we'd be extremely profitable. But unfortunately due to our monthly order volume and high app fee, we would only break even if upgrading to the paid plan.

PushCases
Australia
29 days using the app
Zipify Apps replied December 2, 2020

Hey PushCases! We 100% hear you and agree. This is currently a limitation of the Shopify API. As soon as they open it up to allow for this functionality, we'll roll it out. ...

November 5, 2020

You can't use it with Paypal or any other payment provider. It's just for CC payments, which makes it useless for 95% of the transactions in Europe. Was so excited since I heard it's going native and super disappointed when I installed it and saw the restrictions. Of course, you can still use it for Pre Purchase, but it's 10x more expensive (based on order volume) than all other Apps existing for ...

Eleven Australia
Germany
23 days using the app
Zipify Apps replied November 5, 2020

Hey Eleven Australia, we definitely understand the frustration. This is a limitation of the Shopify API at this point. We have to work within the restrictions we are given. ...

November 26, 2020

Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis

The Swift Fly Fishing Company
New Zealand
23 days using the app
Zipify Apps replied November 30, 2020

Hey there! Thanks for giving OCU a shot. We are not able to offer multi-currency due to the limitations of the Shopify API...however, I do have some good news. Adding upsells ...

March 1, 2023

This was our first upsell product we tried. It was easy for us to set up and customizable. I had it installed for 2 weeks and immediately saw a massive drop in our conversion rate (32%). I assumed it was just a slow period but after weeks of our worst sales in a year, I uninstalled it. That day after it was removed, our sales started to bounce back. Not sure if it just wasn't right for our ...

The Tried Equestrian
United States
22 days using the app
Zipify Apps replied March 3, 2023

Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find ...

August 31, 2022

Dillon and his support team truly went above and beyond to resolve an issue for us during our trial phase. Even when they learned the issue was not on their side but in Shopify's API, they continued to offer their support, reaching out to shopify on our behalf, offering troubleshoot advice, and promptly following up with me with any updates or checking in to let me know they were still working on ...

Strong Brand Social
United States
19 days using the app
Zipify Apps replied September 7, 2022

Hey Strong Brand Social! Thanks for the review. We are a little biased, but we think our support team is the best in the business! We will be sure to let Dillon and the team ...

July 8, 2023

After installing OCU (Post purchase upsell page) I had up to 43% overreporting at Meta depending on the adset.
The support was despite obvious and transmitted data clearly disinterested and showed no interest in troubleshooting the problem.

All in all, a good app idea, but with such falsified data, the performance of paid traffic drops in relation far too much and I can not recommend this app. If ...

Exalt Commerce
Germany
18 days using the app
Zipify Apps replied July 10, 2023

Hi, Exalt Commerce

First and foremost, please accept our sincere apologies for the inconvenience caused by being passed back to us in relation to the incorrect reporting of ...

March 23, 2022

Super easy to set up and quick, responsive support. For API reasons, it didn't work w my ERP system to have post purchase add ons, but pre-purchase works great.

mikimiette
United States
About 15 hours using the app
Zipify Apps replied March 25, 2022

Hey Mikimiette! Thanks for the honest review. Glad to hear you're getting results from OCU despite the API stuff. That's a bummer. Did you reach out to our support team so ...

November 24, 2020

Recently OCU has merged with Shopify, which at first was very exciting for us. Unfortunately, after discovering the app for 5-10 minutes our team quickly realized that the integration is far from being a well-developed Shopify App. The post-purchase page has very little customization. It's so basic, you may think that it's spammy and only something drop shipping stores might use. I do not ...

PaliRoots
United States
15 days using the app
Zipify Apps replied November 24, 2020

Hey PaliRoots sorry to hear you're disappointed with the app. Unfortunately the features you're talking about aren't a limitation of OCU, they're a limitation of what Shopify ...

January 28, 2022

Crashed my digital downloads. Took a week to figure out it was this app. Something about delaying the purchase stops the downloads from being sent automatically. So, I had to spend a week reaching out to customers to make sure they got their downloads. What a pain.

Green Joe Coffee Truck
United States
9 days using the app
Zipify Apps replied February 4, 2022

Hey Green Joe Coffee Truck, so sorry to hear things didn't go as planned. We’re actively looking into what happened and we appreciate that you provided details to help our ...

November 2, 2020

Terrible experience. Here is what happened to me and what could happen to you if you install ocu app: Your add to cart button will suddenly redirect directly to the checkout instead of your slider cart. (even though you didn't tick the box that is doing that in case you want to) And you will lose 1 hour with a customer support agent who doesn't understand this simple but big problem. Have fun ! ...

Popi Hair FR
United Kingdom
4 days using the app
Zipify Apps replied November 2, 2020

Hey there Popi Hair FR!
Thank you for your feedback. We are sorry to hear that you had an issue with your installation. We have extensively tested OCU prior to launch, ...