Facebook & Instagram , 4,677 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
April 17, 2024

Please give us the option to remove the default URL parameters. The tool adds '?utm_content=Facebook_UA&utm_source=facebook' to all our product links and it causes issues with tracking.

(I've tried going to https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram as per your other responses; and it just redirects to the generic Shopify help page 'https://help.shopify.com/en'. Please give me an email address to contact instead.)

Bedfolk
United Kingdom
Over 5 years using the app
March 26, 2024

exelente me gusta esta aplicasion de facebook

carrillo western
United States
Over 4 years using the app
March 30, 2024

its ok sooo far

Divajunkie Incorporated
United States
Over 3 years using the app
March 25, 2024

I am unable to verify my business.

Frisco Craft Studio
United States
Over 3 years using the app
March 19, 2024

In a few words would like to say that I love it! It keep me in touch with family, friends and clients. Than you!

Anicoletta's Boutique
United States
Over 3 years using the app
Meta replied March 21, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

April 20, 2024

Really bad. Only some of my products from my Shopify website show up on my Facebook business page, so I can't tag any of my products on my Facebook business page. So boosting or creating an ad on Facebook business is a waste of money. Also I reached out to support several times, and nothing has been done. This has been an ongoing issue since I linked my Shopify website to Facebook business page, total nightmare. Very confusing, repetitive tasks and typing to explain issue, (and again writing about the problem here) No help. Keeps saying it can't link items from my store. Why advertise if they can't sync.

Dana Cooper Bermuda
United States
About 2 years using the app
April 24, 2024

Meta pide actualizar los Pagos en Facebook e Instagram, pero si estamos en el mercado de México no permite hacerlo. ¿Cómo corregimos eso?

DermaOnline by Provederma
Mexico
Almost 2 years using the app
April 3, 2024

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

The Bombay Store
India
About 2 years using the app
March 25, 2024

Communication helps and is useful

Hues Designs by Ashwini
United States
About 2 years using the app
March 7, 2024

Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.

Madotikidslab
Italy
About 3 years using the app
Meta replied March 8, 2024

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
Supporto Meta