Facebook & Instagram , 4,019 reviews

Overall rating
3.2
Counts per rating level
  • 63% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
April 30, 2023

nice good very amzaing life is esya to say and good result facebook shop am reccomended to use app and esyei life

uaeonlinestore
Pakistan
Time spent using app: 27 days
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].

April 27, 2023

I am using Official Meta App. It is so slow and doesn't respond system.

2. After so much effect, it connects my personal Facebook profile and says the account is restricted.

All systems are automatic, So what should I do?

Nourish & Flourish | Skin Care International
Pakistan
Time spent using app: 4 months
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 24, 2023

Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.

They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).

They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.

I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.

Sheep's Brand Clothing Company
United States
Time spent using app: 13 days
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 23, 2023

Im just going to echo what everyone else has said. The service is horrible and the app works "sometimes". What I mean by that is this...
It worked when I tried to connect my main FB account to the app. However, it won't let you disconnect without uninstalling the app. Also, if I try to connect another FB ad account to the app, I simply get an error message like so: https://prnt.sc/WjPVxG90bTLT. It states I don't have admin permissions, but I do. You can see this from my chat with a Live FB Rep here: https://prnt.sc/Svz_9yN7DCi2.

When reaching out to support, they tried to troubleshoot the FB page, which had nothing to do with the issue. They obviously have no clue how to handle this.

ShedSonic Pro
United States
Time spent using app: About 1 month
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 22, 2023

Pire application. Si vous avez un problème : débrouillez-vous, personne ne vous aidera. Entre ça et les bannissements sans aucune raison, avec l'impossibilité de recréer un compte, fuyez. Perte de temps.

PURSAC
France
Time spent using app: 11 days
Meta replied May 3, 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

April 20, 2023

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
Austria
Time spent using app: Almost 2 years
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 19, 2023

Es una absoluta basura como todo lo que crea meta. Confusa, enrevesada, liosa, disfuncional, acaba con la paciencia y consume mucho tiempo.

www.theforasters.es
Spain
Time spent using app: About 1 month
Meta replied May 3, 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de Soporte comercial a través de este enlace para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Gracias,
[Metasoporte].

April 19, 2023

Absolute dog water. All of my products have been approved to sell through the FB and IG sales channel for over a year now. I never had an issue tagging my products before. Recently, when I tag my products, which have been approved and are currently listed as approved, in posts the tag gets removed saying I've violated meta's policies. I've read the policies and I haven't violated anything. I sell skincare products. I submit for review and never hear back. There is no explanation as to which policies I have "violated". I've tried uninstalling the sales channel and reinstalling it, if that doesn't fix the issue then I'm removing Meta/IG shop from by business instagram and just directing people to my website. I'm not going back and forth with customer support or any of that nonsense. It's not a good use of my time. I have a website I'd prefer for people to use anyway so if this reinstallation doesn't work I'm done with this rigamarool.

The Regimen Company
United States
Time spent using app: 9 months
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 18, 2023

Garbage! I accidentally signed in on a personal account and cannot have it removed so I can’t do in app shopping

MELA Designs
Canada
Time spent using app: 30 days
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 15, 2023

The worst Support team I've ever been in contact with. They all ask the same stuff, never read what your actual Query is, all they know how to do is to tell you "Send a Screencast, send your email and number" they make you repeat your Issue OVER AND OVER , then they connect you to a different operator each time, so again you'll REPEAT your Query, only for them to give you NO SOLUTION. I contact them 5+ times for a simple issue.

Breethe Activewear
South Africa
Time spent using app: 3 months
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].