Facebook & Instagram , 4,625 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
January 9, 2024

Shopify's Facebook & Instagram integration elevates my store's reach effortlessly. Boosting sales, engaging customers seamlessly.

Urban Zen Outfitterss
Ireland
About 1 month using the app
Meta replied January 12, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 20, 2024

I can't link my store because Facebook has black flaged me from doing business on that platform without reason or explanation. So how do I Uninstall this app from shopify

Flare Fashion
United States
8 days using the app
Meta replied January 26, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 2, 2023

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

Gigiz Express
United States
9 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 2, 2024

Can't connect my store to Facebook
Can't get any help

Dolly and Monroe Boutique LLC
United States
Almost 3 years using the app
Meta replied February 9, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

January 31, 2024

it was hard to setup and run ads but other than that everything is going well

Trending Gift Spot
United States
9 days using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 30, 2023

a bit of a learning curve, but once you get the hang of it, it is pretty slick!

Golden Tippet Fly Co.
United States
5 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 29, 2023

It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.

Bcosmetica | Armonia tra Natura e Scienza | Cosmetici Naturali
Italy
About 3 years using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 7, 2023

Facebook and IG have been amazing tools for my business to grow

PLANTAS MILAGROSAS
United States
11 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 2, 2024

My Facebook account was hacked.

Facebook has completely locked my account, including my private and all other accounts.

I have no way to contact Facebook.

No matter where I report this, I get no assistance.

Additionally, money is being withdrawn from my bank account for advertisements that I did not create.

MYZIRRO
Germany
29 days using the app
Meta replied January 5, 2024

Hi There,

Thank you for taking time to leave a review.

Please contact our Business Support team via this link so we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 19, 2023

hello!
facebook & instagram doing very well but add strategy is not well now as compare previous strategy please do some thing

Trendie Hub
United States
4 months using the app
Meta replied December 21, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Please contact our Business Support team via this link if you need further assistance:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support