Reviews (8,169)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 8, 2024

really good and helps with sales and a whole host of things a store could need. Highly reccomended.

City Art York LTD.
United Kingdom
Over 1 year using the app
October 11, 2024

Easy to use but have only just started so cannot fully judge, if it does what it says I will be very happy

The Stuff I Love
United Kingdom
Over 1 year using the app
November 15, 2024

The Facebook & Instagram app is a fantastic tool for connecting my Shopify store with social media platforms. The setup was relatively easy, and I appreciated how the app streamlined the process of syncing my products for shoppable posts. It has definitely helped in improving my store's visibility and engagement.

However, I did encounter some challenges with product syncing. Occasionally, products would take a while to appear on Instagram, which caused some delays in running promotions. Additionally, navigating the app could be slightly more intuitive, especially for managing multiple accounts.

That said, the customer support team was helpful and responsive in resolving these issues. Overall, this app is a valuable addition to my Shopify store, and I look forward to future updates that might improve its functionality further.

Home 4U
United Kingdom
23 days using the app
Edited September 16, 2024

Once you can get hold of a human the support is second to none. Getting connected to a human being was almost impossible but once I worked out how to get real life support the help I got was 5* and I got everything sorted. Thank you Dennis and Elizabeth!

Cockatoo
United Kingdom
About 1 year using the app
Edited September 28, 2024

The integration of Shopify with Facebook and Instagram is a game-changer for online businesses. Setting up is straightforward, allowing seamless syncing of your product catalog to create shoppable posts and ads. This feature offers customers a smooth shopping experience, enabling them to browse and purchase products without leaving the social media apps.

Pros:

- Easy to set up and manage.

- Increases product visibility directly within social feeds.

- Provides valuable sales analytics to optimize marketing strategies.

Cons:

- Limited customization options for shoppable posts.

- Facebook shop approval process can be time-consuming.

C&S Pet
Canada
28 days using the app
September 27, 2024

I would recommend this app because it gives me exposure and for that I'm forever grateful.

Night Life Boutique
United States
About 3 years using the app
October 1, 2024

Though my shop is still under review, this is a very good platform sync that will give my new business a good reach

The Biz Driven
United Kingdom
22 days using the app
October 21, 2024

I think this a great service and it's helpful it's all linked together in one place... making it easy for someone like me, who doesn't have much experience and not very tech savvy.

I would like more IG specific - direct IG tools. IG will be my marketing tool and where my ads and visiblity will be. Always having to go through and deal with FB first, in my case was unecessary.

Uninterrupted Spaces
France
3 days using the app
September 9, 2024

"Setting up my store wasn’t without its challenges. From choosing the right designs to testing different layouts, every step taught me something new. But it’s all part of the journey, and I’m so proud of how everything is coming together!

Rock Store
Australia
About 1 month using the app
November 11, 2024

While both platforms are valuable, Facebook excels in community-building and storytelling, whereas Instagram focuses on visual appeal and influencer-driven marketing. For SIANA AVENUE, leveraging both platforms with a tailored approach—Facebook for storytelling and targeted ads, and Instagram for brand aesthetic and influencer partnerships—could create a well-rounded social media strategy.

SIANA AVENUE
United States
10 months using the app