Facebook & Instagram

Name: Facebook & Instagram
Brand: Meta
Rating: 3.5 (4310 reviews)

Free to install. Additional charges may apply.

Rating (3.5)

Reviews

4,310

Developer

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin

About this app

Launched

October 4, 2018

Languages

English, Czech, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional)

Sell on Facebook and Instagram and seamlessly manage your business from one place in Shopify.

Grow your business on Facebook and Instagram while managing orders, returns and more. Easily promote your products and target accurately using powerful sales and marketing tools. Reach new customers and offer a seamless in-app shopping experience, from discovery to checkout. Automatically sync your eligible products to your Facebook and Instagram shop, so you can sell from one inventory while easily creating ads and shoppable posts right where your customers are.

Get shop insights, including best performing products and top tagged content
Help drive better ad performance by setting up a conversion pixel
Easily set up your shop with a one-time account connection
Sell from one inventory that automatically syncs to your shop
Get email and live chat support from Meta

Pricing

Free to install

When you run a campaign, you set the budget and the ad spend is billed directly to your Facebook ad account.

Free to install

When you run a campaign, you set the budget and the ad spend is billed directly to your Facebook ad account.

All charges are billed in USD.

4,310 reviews

Overall rating

3.5

Counts per rating level

62% of ratings are 5 stars
2.7K
15% of ratings are 4 stars
663
5% of ratings are 3 stars
207
2% of ratings are 2 stars
78
16% of ratings are 1 stars
673

November 17, 2023

I'm happy to give this app a well deserved 5 star review. After a disappointing experience with a my agency, I returned to this app and was surprised of all the new features. Its AI especially was a nice surprise and my ads outperformed the agency's ones.

The support from Nadav was awesome and added to my positive experience.
His responsiveness and expertise added tremendous value to my use of the app, making the transition very easy.

BARBERUS

Israel

Over 3 years using the app

Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

October 27, 2023

this app works well with my store its easy to manage alot and the customer service quickly responds to requests or issues. It is also compatible with IG and FB metasuit which is nice to centralize everything into one.

Liberated Eyewear, Inc.

United States

About 1 year using the app

Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

October 27, 2023

My experience with the integrated Facebook and Instagram app connected to Shopify has been nothing short of exceptional. Seamlessly linking my e-commerce store to these powerful social media platforms has amplified my business reach, enhancing customer engagement and boosting sales. The user-friendly interface and robust analytical tools have enabled me to effortlessly manage campaigns, monitor performance, and optimize marketing strategies. With efficient product tagging and a streamlined checkout process, this integration has proven to be a game-changer, offering unparalleled convenience and driving substantial growth for my online business.

Echo EZ Print

United States

About 2 months using the app

Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 29, 2023

It's definitely going better than expected. I am getting more sales and more exposure. Occasionally I have issues capturing all the the information I get when orders come directly from my website versus FB and IG. For example, my website requires a phone number (mainly so we call them customer if there is a problem), but it is not a requirement in FB or IG. Some of our products and services are time sensitive where need to get a hold of the customer asap. Just having their email means we may not get to them in time. These are just minor kinks we can work out. Overall it has definitely boosted sales and we have had zero problem with payouts or processing

The Good Stuff

United States

7 months using the app

November 2, 2023

I don’t know why meta ads/campaign creation option is removed from Shopify store->marketing. This is a very useful option and the ads created through that option give me good ROI.

I strongly recommend to add that option in Shopify marketing section

Hangower

India

Over 3 years using the app

Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,

All reviews