Facebook & Instagram

The worst experience I've ever had with any company! I have been locked out of my account for over 8 months now. I've submitted all the required documents for a business dispute, and I've received absolutely no help since I submitted them. I even went as far as getting Meta Verified through my personal account in hopes I could get more help to recover my business account, and nothing! This is hurting my business as my website's domain is still linked to the old account I'm unable to access, therefore, I cannot link it to the new account I've setup. I've begged for help! I've opened multiple tickets trying to get this resolved, but FaceBook cares nothing about you or your small business. They have forgotten where they come from and could care less about you! So, now you just take my money for my monthly subscription, and I get nothing in return! I can't tag any of my products when posting on my social media accounts because I cannot verify my domain - because it's still linked to my old account! It's like adding salt to the wound when I've done everything that's been asked of me, but FaceBook won't follow through on their end!

Tried absolutely everything to connect this to my shopify store after spending weeks creating it only to be told about the “step by step” process and that “we’re trying to help”

I’ve seen this heaps and seems to be an occurring issue many people are having unfortunately. Something the developer needs to look into

To anyone reading this. Please add like one product, see if connects to Facebook first before you spend your time creating an entire shop. If you have issues maybe re consider

My Shop has been showing Under review for months now. I inquired about it and was told nothing we can do. Poor app support

Their statistics show that the number of orders made through their ads is 3 to 10 times higher than the total number of orders on the site. Their support is the most useless thing in the world; I’ve been corresponding for a month and, apart from stupid responses like ‘third-party statistics may differ,’ I haven’t heard anything else.

It says that my accounts are already connected to a shopify store. I'm not sure what that is about, but I cannot figure out how to even disconnect the accounts. I've tried uninstalling/reinstalling the app, but it still will not let me select my meta accounts.

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved.

If these were auto connect, I would rate 5 star and be a forever loyal user.

I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.

Hello. I have tried several times to download and connect this app. Every single time I only get a blank screen with zero set-up options. There are no buttons to click, just a white, blank page.
I'd show you a screenshot if I could share pictures on this review.

Horrible! Is the best way to my experience. Unable to get deleted stock removed.
Also information is not automatically updated to Instagram.

I reached out 3 times and call just drops. or they send me links for me to figure out on my own.