Reviews (9,181)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of setup and the boost in business visibility and engagement these apps provide on social media. They highlight the seamless integration with Shopify, efficient product catalog syncing for shoppable posts, and user-friendly design that facilitates in-feed purchases. While customer support experiences vary, many find it responsive and helpful, especially with syncing issues. The apps are also valued for their sales analytics, helping refine marketing strategies.

January 5, 2025

I would my experience with Instagram has been fine but Facebook does have so many scammers as soon as you post a paid ad. It's horrible. They trick you into thinking that you have violated some terms ,send a link to get into your own account. Too much. But I do find that the ads on Facebook go far across the world.

The Starriel
Canada
10 months using the app
January 15, 2025

Took a while to get it up and going, and still times I have no idea what is wrong with it.

Main Revelation
United States
Over 5 years using the app
February 8, 2025

I have multiple Instagram accounts I want to connect to my Shopify store, and this isn't available. i have a personal brand and a shopping brand and it would be ideal to be able to tag products in the same catalog on multiple IG accounts.

Barone & Co.
United States
Over 4 years using the app
January 31, 2025

The constant verifying our account and reverifying our account drives me nuts. I spend more time REVERIFYING our account with this app then any other app I use.

Bison Coolers
United States
About 4 years using the app
February 3, 2025

i dont understand how to set features up

Little Love Co Florist
Australia
Over 4 years using the app
January 11, 2025

I found it diffcult to list products as some would be declined without an explanation as to why this was, other than 'commerce policies'. This didn't help me rectify the problem with editing product descriptions etc., the specific issue needs to be given. The help from the developers was limited.

The Hale Herbalist
United Kingdom
11 days using the app
January 8, 2025

Not the best. Customer service sucks as usual. The platforms can be better

Cubic Mini Wood Stoves
Canada
About 3 years using the app
January 4, 2025

It's extremely difficult to do business with Meta companies!

The Afinat Store
United States
Over 1 year using the app
December 17, 2024

Extremely difficult to set up Facebook and Instagram integration. My God I went through the worst torture to get where I am, and I needed to pay 2 people to help me. Why not make 1 standard process? I had to go into 4 different systems and make a gazillion changes, before I could make the right installation.

Forlaget Niveau ApS
Denmark
7 days using the app
December 24, 2024

hard time posting shop on Facebook page

Pretty Icing LLC
United States
About 1 year using the app