Facebook & Instagram

All I want is to be able to tag products that send people to my website. I have been through 50 million settings 20 different help files (non of which have correct or instructions that actually match the page they tell you to visit)
I now have multiple pixels I believe and catalogues. This is a horrible experience. I should probably just shut it off!!!

This channel never connects properly to show the measurement of visitors to my products, add to carts, or purchases. I think 2023 was the last time. I don't know why I keep this channel other than it's a Shopify direct channel. Once FB opened marketplace and blocked our products it's been pretty useless having shops.

If I could give 0 stars, I would.

Meta has disabled my personal account along with all of my connected business accounts, cutting off access to over 10 years of business data, communications, and customer connections.

There is no functional support system available. Every support pathway requires logging in, yet login is blocked — including attempts to access support through the Shopify integration. This creates a closed loop with no way to reach a human or submit an appeal.

An automated AI system has made a serious and damaging error, and there is no accessible process to correct it.

This lack of accountability and human support is unacceptable, especially for businesses that depend on these platforms for daily operations.

Tengo un problema de duplicación del evento compra lo que altera mis resultados en ads ya que infla las ventas afectando directamente en mi negocio, me contacte con shopify culpaba a meta siendo que ellos son los que debían solucionar el problema, tuve que pagar a desarrollador que fue la unica solucion que me dio shopify, y el desarrollador dice que la app debe solucionar el problema y tardan dias en responder y sigo sin poder optimizar bien mis campañas

Pesimo conectas una cuenta y luego no puedes desconectar y conectar otra. Con lo que generan deberian ponerse las pilas y actualizar . Gracias

I am unable to connect Facebook & Instagram app to my Shopify store. I have tried it several times for over a week, but it is repeatedly showing an error message. I am being billed monthly, but I am unable to use the sales channel to sell products. it's so disappointing and discouraging!! The support is equally pathetic. I have no idea what the issue is because nothing is being pointed out, except that an error occurred.

Could not enable data sharing in the app. Shopify support kept pushing me to Facebook support, and Facebook support pushed me to Shopify support. Quite literally going in circles.

If enabling data sharing fails once, just add a custom pixel. They're just not very good at this.

Solid integration with very few settings to worry about. However, I didn't like how it displayed my variant images in the ads. I found a fix by using the CustomPix Shopify app. It uses a supplemental feed to update the photos without changing my store

Horrible event tracking. Horrible app.
I envy those who say that it doesn't connect to their store.
Feel yourself lucky!

1 star is way too much for this app.

Very pathetic experience with the app and meta in general, catalogue mismatch is such a common issue but developers never fix it. When you speak with their team they ask yu to custom change the code. Now what is the point of paying meta and Shopify if one was going to dive into custom coding. Sadly these big fish are out of reach of commoners like us but they do cost us a lot