Facebook & Instagram

Meta has degraded over all for user experience. Ghost restrictions that are not associated with our account that support has no idea where they are from, and agrees they shouldn't be on our account... But fails to remove... Passing me to support agent to support agent who ask for the same screenshots over again. Chats that don't reload when there is an update with support.... And huge glitches in our instagram views in business suite... Plus our shop isn't visible. Customers end up losing their coupon codes and can only shop via ads where they mostly give up from frusteration.

reconnections to account, suggestions from META business manager to use Conversions API even though it was already set up... very basic app with minimal support

the app opens and then sometimes goes on Facebook or instagram page without connecting, then shows as connected but doesn't really connect to shopify store, then shows there is an issue but when I click on it, it goes blank and doesn't show the reason of the issue or error.

(I offer some ad campaign tactics here, but it's a long post. Bear with me!) Setting up FB ads can be tricky because of the lack of consistency in how to get things working properly. There don't seem to be any valid instructions on how to do it, and because the software updates change the layout of their pages so frequently, finding information online about how to do it is unreliable. Get someone who has set them up before to assist, if possible. Once you get the account up and running, use a "top-, mid-, and bottom-of-funnel" tactic for marketing. "Top of funnel" is just to get the name out, mid-funnel is to highlight one or two features, and bottom is to offer a discount to get the sale. When you build your ads, offer them at a low daily budget INSTEAD of what their recommended daily budget is. Their ads algorithm needs time to go through a "data collection" process to optimize when to show your ads to the appropriate audience. Be aware that you may need an ad budget of around $300 or more per month JUST to be able to get the ad campaign to perform. Again, don't use the recommended daily ad budget - figure out your own daily budget and stick to that. What's also nice is that on Facebook, you can look at your competitor's active ad campaigns (click the "transparency" link on their page). (Note that established companies may have a dozen or more active top-of-funnel ads running all at once, or they may only need 1 or 2...it depends on what works best for them.) Have your monthly ad budget determined and be patient: it may take 4-5 weeks for your top-of-funnel ad to collect enough "target audience" data for your ad campaign to be effective with retargeting for mid- and bottom-of-funnel ads. If you stick to your budget, you won't be surprised. BTW - "boosted posts" are a great way to start. Also, don't skip the "Meta Pixel" setup - it's essential for helping your system optimize ad placement and targeting. Good luck.

i am unable to select the catalog language, i have a multi language store (Arabic & English), and it is automatically syncing my catalog in english only. Please add support to pick the language of the catalog or sync both languages.

les produit ne s afichent pas sur facebook et ca beug sur instagram

I can't control what gets discounts, what doesn't get discounts, and I can't easily correct any issues. We need more control or just let our stores handle it all.

Meta consistently has the absolute worst customer support I've ever had the mispleasure of dealing with. Thankfully, my first issue (a pixel mess up that their support took nearly two weeks to NEVER FIX costing me over $1000 in ad spend) was fixed with the help of ChatGPT.

My second issue has been going on now for 3 weeks and I've dealt with 13 different support people. Despite an admission from Meta's support that the problem was on their end with their call to action button, they've refused to issue a refund and somewhere around support person seven or eight managed to 'fix' the issue even though by then I had turned off the campaign that was the problem. Utterly useless, but if you want to make money you're stuck using them and they know it.

Doesn't allow any customizations / variations of the product. It's very difficult to implement. AND it's unclear why products get rejected, just that it doesn't follow the rules. Well, what rules?! What does it break?

the app works fine within shopify, but the overview page does not provide many insights