Facebook & Instagram

Doesn't allow any customizations / variations of the product. It's very difficult to implement. AND it's unclear why products get rejected, just that it doesn't follow the rules. Well, what rules?! What does it break?

The app is powerful, but troubleshooting can be frustrating. Some features are difficult to understand, and error messages are often unclear. Product synchronization and ad placement compatibility could be improved. Better support and clearer explanations would make the app much easier to use.

the app works fine within shopify, but the overview page does not provide many insights

Worst customer support I ever experienced. Always need to be afraid my account gets banned for no reason and without any way to recover it. Even though I'm spending thousands on ads each day. Literally every single time I do something my account gets flagged for being hacked or something else. Professional Ad accounts should not be tied to a personal account.

Absolutely do not allow this app to create a Facebook Business Portfolio for you, especially if you already manage multiple ad accounts. It will create one automatically, violating Facebook's terms for Business Portfolios (which is ironic since this is their official Shopify app), then they will restrict your account, and you won't be able to run ads. Nor will you be able to fix it by deleting the portfolio and creating a new ad account.

this app needs to be updated. It doesnt allow you to change your fb or ig page login once its on one page. so its not allowing me to switch btw my different profile accounts. Meta all together needs a lot of updates. just over this whole app and its blocking me from getting more money. I see why it has 3 stars it sucks simple

The app helps connect Shopify products to Facebook and Instagram, but setup can sometimes feel confusing for new users. Product sync is useful, and the sales channel integration is powerful once connected. Clearer navigation and easier business asset management would make the experience much better.

Awful. Tons of bugs. Won't load half of the time. Meta you need help in a lot of ways. Settings up ad campaigns couldn't be more of a disaster. I can't even uninstall and reinstall this app to get my pixel working. My pixel is suddenly not 'firing'. Pretty sad.

It’s great! I can’t think of a single bad thing to say about the ease of being able to sync my store with Facebook for ads and marketing. And it's completely free, so there's nothing to lose by using this feature.

Set this up through Shopify and it automatically created a new dataset in Meta separate from my current business profile. It's been impossible to merge them and has created a ton of headaches. Meta support hasn't been helpful at all either.