Facebook & Instagram

i am unable to select the catalog language, i have a multi language store (Arabic & English), and it is automatically syncing my catalog in english only. Please add support to pick the language of the catalog or sync both languages.

les produit ne s afichent pas sur facebook et ca beug sur instagram

I can't control what gets discounts, what doesn't get discounts, and I can't easily correct any issues. We need more control or just let our stores handle it all.

Meta consistently has the absolute worst customer support I've ever had the mispleasure of dealing with. Thankfully, my first issue (a pixel mess up that their support took nearly two weeks to NEVER FIX costing me over $1000 in ad spend) was fixed with the help of ChatGPT.

My second issue has been going on now for 3 weeks and I've dealt with 13 different support people. Despite an admission from Meta's support that the problem was on their end with their call to action button, they've refused to issue a refund and somewhere around support person seven or eight managed to 'fix' the issue even though by then I had turned off the campaign that was the problem. Utterly useless, but if you want to make money you're stuck using them and they know it.

Doesn't allow any customizations / variations of the product. It's very difficult to implement. AND it's unclear why products get rejected, just that it doesn't follow the rules. Well, what rules?! What does it break?

the app works fine within shopify, but the overview page does not provide many insights

Set this up through Shopify and it automatically created a new dataset in Meta separate from my current business profile. It's been impossible to merge them and has created a ton of headaches. Meta support hasn't been helpful at all either.

The app is powerful, but troubleshooting can be frustrating. Some features are difficult to understand, and error messages are often unclear. Product synchronization and ad placement compatibility could be improved. Better support and clearer explanations would make the app much easier to use.

Worst customer support I ever experienced. Always need to be afraid my account gets banned for no reason and without any way to recover it. Even though I'm spending thousands on ads each day. Literally every single time I do something my account gets flagged for being hacked or something else. Professional Ad accounts should not be tied to a personal account.

Meta is absolutely useless as a sales channel. I lost access to my business page, and there is no way to restore it. Now my business page is bobbing in the Facebook ocean, abandoned. Additionally, I think Meta has already stopped understanding what they are developing and how to link together all their digital useless products.