Reviews (9,160)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

December 11, 2024

Meta is not helpful and basically stealing money as they refuse to reimburse money credit that their UX pushed me to put on the "mother" account of the ad manager and which I can't use now since it is not connected to the shop and i can't make advantage + campaign.

Meta makes sure any request for reimbursement, which they should comply to under EU law goes, to the void and that you are activeley discouraged to claim your rights. These are experiences like this that will start the demise of the all Meta, and push back people to offline. This is not a service your are providing, it's a stockholm syndrom.

As per the app itself, in hindsight it did what it should have, only does not give me any freedom to allocate pixel from one shopify store to the "Mother" ad account, keep pushing me to the Facebook account I had to create for the specific business, I think you should be able to connect and select any Instagram or FB page associated under a main account, rather than these being considered separate containers

ART-fordable
Netherlands
8 months using the app
February 8, 2025

I have multiple Instagram accounts I want to connect to my Shopify store, and this isn't available. i have a personal brand and a shopping brand and it would be ideal to be able to tag products in the same catalog on multiple IG accounts.

Barone & Co.
United States
Over 4 years using the app
December 11, 2024

This app is quite easy and quick to install, and get your shop visible on Facebook and Instagram.

Orchids In Print By Peter Johnson
Australia
Over 1 year using the app
January 16, 2025

Cant find how to change my market coverage. I want to change it to just US and Canada

D KiT The Sticker Maker
Canada
8 months using the app
January 16, 2025

I am not happy with how the app works, we've got separate stores per country with Shopify and one social account. The Facebook and Instagram account however can only be connected to one Shopify store and both several.

Eeveve
Netherlands
About 1 year using the app
February 15, 2025

I have been trying to link my shopify store to my facebook for over a year now and I am still having the same problems

Tees FromThe 713
United States
Over 3 years using the app
November 15, 2024

The Facebook & Instagram app is a fantastic tool for connecting my Shopify store with social media platforms. The setup was relatively easy, and I appreciated how the app streamlined the process of syncing my products for shoppable posts. It has definitely helped in improving my store's visibility and engagement.

However, I did encounter some challenges with product syncing. Occasionally, products would take a while to appear on Instagram, which caused some delays in running promotions. Additionally, navigating the app could be slightly more intuitive, especially for managing multiple accounts.

That said, the customer support team was helpful and responsive in resolving these issues. Overall, this app is a valuable addition to my Shopify store, and I look forward to future updates that might improve its functionality further.

Home 4U
United Kingdom
3 months using the app
January 9, 2025

it is not worth the money.
If I can not grow organic, there is no deal.

Instagram has ugly algorithms that makes it no interesting to pay for adds.
Small company owners can not effort $100 per month for zero outcome.

Same for FB.

summersunstories
Sweden
Almost 3 years using the app
January 4, 2025

A very smooth integration, fast and seamless. Not to mention how important a tool it is. I used it and it was so easy, that as a business owner with no Onsite Tech Dev team could do it with no help.

Re:Velvet
United Kingdom
21 days using the app
January 28, 2025

would not recommend. it is so hard to use. i cant even use it.

Wattle Woman
Australia
Over 5 years using the app