Facebook & Instagram , 3,978 reviews

Overall rating
Counts per rating level
  • 64% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
January 14, 2023

When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.

Boutique Adventures LLC
United States
Time spent using app: Almost 4 years
January 14, 2023

Shocking fb restricted my entire business manager from running ads for no reason and the only thing I did was submit 3 ads which all got approved! Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.

United Kingdom
Time spent using app: 1 day
January 13, 2023

Wow, the verification process is super annoying. It is impossible to verify you own a business if you are, for instance, a sole entrepreneur.

United States
Time spent using app: 11 days
January 13, 2023

Meta admittedly flagged my business page in error and reinstated it however my personal was also flagged and they never reinstated it! I have spent 2 years now trying to get my app channel to connect to my Facebook properly and to no avail! It’s cost me hundreds and lost me sales! They’re permanent restriction of my personal page and refusal to dig into why it was falsely flagged in the first place is causing me money still!

United States
Time spent using app: Almost 4 years
January 11, 2023

Set up my Facebook account, created the page then it suspended. I gave my ID and it unsuspended but when I tried to run ads, then It suspended AGAIN. Submitted a picture of myself and now it says "You can't use Facebook or Messenger because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed."
Avoid this app if you don't want screw your facebook account.

United Kingdom
Time spent using app: 4 days
Edited January 10, 2023

I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.

I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.

Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.

West Valley
Time spent using app: 4 months
January 6, 2023

I can't install the app properly small app have better customer service.... 48 hours to have a reply ?

BRUT Clothing
Time spent using app: 10 months
Meta replied January 6, 2023

Hi There!

Shawn here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience

Thank you!


December 31, 2022

good perfect app love it amazizing brilliant
fantasticIt isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.

Throne Fashion
United States
Time spent using app: About 1 month
Meta replied January 2, 2023

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you, Aaron.

December 30, 2022

The support and help in resolving issues has literally been zero. It has now gotten to the point that you can't even contact meta for support. If meta is wondering why they have lost so much revenue in the past year then it might have something to do with the way they treat business owners. I have lost access to the app and my shop on meta and Instagram. My shop is no longer linked to shopify with no reasonable explanation as to why. My account has been banned from advertising due to an innocent comment I made on my personal account about people getting better from an illness but the comment police obviously didn't like that. I have evidence of this. It was listed as the main reason as to why I couldn't advertise. I have also had my Instagram account hacked and is now currently being used fraudulently to extract money from unsuspecting users, using my name and identity to do so! I have reported this to meta but they have done nothing to prevent it from happening further. When are meta going to take responsibility and take action over these criminals? Business owners like myself are being penalised for other people's actions and it is just not right! I would like to see some significant changes starting with providing business customers like myself with good old fashioned in person or over the phone helpful customer service, with people trained to deal with the plethora of problems that business owners face when accessing meta and Instagram platforms. I would also like to see meta taking criminal activity much more seriously and having a robust policy for dealing with it. Lastly I would like to see Meta respecting business owners and working with them, rather than preventing them from accessing their shops and advertising. This is our livelihoods and we are working hard to succeed and Meta's success also depends upon our success. If multiple business owners get fed up with the treatment they receive from Meta and find alternative platforms then ultimately this affects Meta's advertising revenue and long term success. From what I can see from the reviews of the app their are quite a few unhappy and disgruntled business owners who have all experienced a lack of support and a removal of their shops with no explanation as to why. This kind of behaviour from Meta is deeply unprofessional and needs to be rectified immediately! I have resorted to leaving a review as I have no other way to communicate my issues and my deep disappointment in Meta. I look forward to hearing from you soon with a real solution. Thank you.

Pampering Heaven UK
United Kingdom
Time spent using app: 8 months
December 30, 2022

I can't use Shopify with Facebook or Instagram. Please resolve our problems as soon as possible. Instagram shopping is very bad in integration with Shopify.

Time spent using app: 3 months
Meta replied December 30, 2022

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,