Facebook & Instagram , 4,672 reviews
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Setup is smooth and easy. Everything works in minutes!
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Meta Support
Only problem I'm Having and wish get resolved is connecting my ingstagram as well but the app works well.
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contact the Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
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Meta Support
I am hope récord this information, if have a doubt calling IRS and Department of State PR. Thanks!
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Meta Support
Terrible. After a wild goose chase with increasingly insane requirements to connect my shopify store to my company instagram my FB account was flagged and locked. To request a review a captcha page populates except that you can't scroll to the bottom of the page to click the submit button so no review. Just a block that will turn into a ban because they have 0 meaningful UI design.
These absolutely bonkers sentences are actually displayed as the supporting reasons they have blocked my account: "We used technology to detect this violation and technology to carry out this decision. Further violations of our Advertising Standards may result in your account being disabled or restricted."
Inconvenient, difficult, and with no level of customer service Meta Facebook and instagram are terrible.
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
it was hard to setup and run ads but other than that everything is going well
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Meta Support
It does not connect to my account at all. It just crashes every time i try and i have reach out to support and nothing can be done from them and i should reach out to Facebook directly and it is so annoying. The App is just not working.
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I've un-installed 4 times. still getting the "Something went wrong" message.
Shopify support was able to assist with the issue and had it resolved within 24h
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Thank you for taking time to leave a review and glad you were able to resolve your issue. Thanks for sharing your experience with us. We appreciate hearing from our customers!
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Meta Support
I am unfortunately going to have to give a one star.
While on the Shopify app. I click on the "Connect Account" button and it doesn't do anything, just collapse the step.
However, on the Shopify website when I click "Connect Account", it opens up the Connect account page but when I click/tap on "Continue as X" it closes the page bit doesn't connect my account. Very infuriating that I can connect my account. Plz fix ASAP as this makes the app unusable.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Solid app, with the only note being setup for shared data tracking could be a bit smoother.
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Meta Support
Best for Sales and marketing
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Thank you,
Meta Support