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Facebook & Instagram , 4,317 reviews

Overall rating
3.6
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
August 28, 2023

it was hard at first but now I'm in Thank you so much!!! hope I make sales using this app looking forward to this era in my life.

therjsnews
United States
3 months using the app
Meta replied September 5, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

November 3, 2023

Love the updated platform

Luxxora
United States
4 months using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

August 14, 2023

META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!

INFINITE X CHANGE STORE. (I X C)
United States
About 1 month using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

August 16, 2023

Meta is a little confusing, it is going to take me a long time to figure it all out. I am brand new at all of this so, that could play a huge part in how technical everything is.

One Of A Kind And Things
United States
5 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

November 13, 2023

best products

Littlepinot.com
United States
6 months using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

August 20, 2023

Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!

The Cosmic Butterfly
United Kingdom
3 months using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Edited December 1, 2023

This app will not allow me to accept meta based checkout.. Spent days working on it and talking to support but no luck so i am uninstalling. I have submitted tickets to both shopify & instagram and no luck.

MiddleagedMuscle Apparel
United States
27 days using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

August 9, 2023

There are too many roundabout ways to set up payment methods, but all around its a pretty easy to use

The Fourth Element
United States
3 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

August 8, 2023

My experience with Facebook/Meta has been filled with issues. When creating account Shopify connected my online store to my personal page not business page. When a potential customer tapped the icon they would see personal page instead of Business page. This issue has been fixed but cannot verify for tax purposes, keeps asking for paypal. But no one ever thought that maybe some store owners do not wish to use paypal, whatsapp, etc.. One of the reasons why I introduced Shop Pay. My whole deal was to use Facebook as an avenue to attract traffic to online store and more concerned with the customers security. Facebook has so many ghost pages, scammers trying to steal information I would prefer the customer check out on website.

Fru Gal Boutique
United States
7 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

December 1, 2023

Items constantly in violation of meta policy for no reason. I'm so done with this app.

Nyteez
United States
Almost 4 years using the app