Facebook & Instagram , 3,977 reviews

Overall rating
3.2
Counts per rating level
  • 64% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
December 6, 2022

this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain
We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review
Appeal unsuccessful
Your review was unsuccessful. domain could not be connected to your shop. -> it is perfectly connected!! how can we set up our store without connecting it to shopify!!! Please think twice before you speak. 2. This website is not approved
Product unavailable on your website
To use this website, your products must be sold on the website connected to your account. -> they are pretty much 100% sold very clearly and surely. 4 year old boy can even see it. who does even ask for it withtou selling products!! 3. Your account has been rejected for a shop on Instagram
After reviewing your submitted domain, we found that it doesn't comply with our Commerce Eligibility Requirements. If you think there’s been a mistake, you can request another review. -> Like I said there is no problem to sell on Facebook. It says account quality is good. we have asked to review over and over. no improvement. is there any workers?

Global Ichiba
Japan
Time spent using app: 10 months
Meta replied December 6, 2022

[December 7 Update]

Hi there!

Thank you for your patience as we investigated your issue. From my understanding, we have now successfully unblocked you, so you should be all set. Thank you for taking the time to leave a review and for using the Facebook & Instagram app!

Thanks,
Steve

December 5, 2022

it ruined my business and i can't sell on facebook any more or instgram and i seems that i'm not the only one

Cartoona.eg
Egypt
Time spent using app: About 1 year
Meta replied December 5, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 4, 2022

I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app .
DONT USE THIS APP

canavitam
Canada
Time spent using app: 11 days
Meta replied December 5, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 3, 2022

This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!

GenesandStitches
United Kingdom
Time spent using app: 4 months
Meta replied December 5, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 2, 2022

Help !!! I have been trying to get my shop to display again since this new meta I can’t . I’ve been trying for the longest and no resolve.

StylnU Boutique LLC
United States
Time spent using app: About 2 years
Meta replied December 2, 2022

Hi there!

Steve from Meta here! Thank you for taking time to leave a review. I'm sorry that you're running into trouble.

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can help you sort out your problem.

Thank you,
Steve

December 1, 2022

Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?

The Passport Hustle
United States
Time spent using app: About 2 years
Meta replied December 2, 2022

Hi there!

Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta.

If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,
Steve

November 28, 2022

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Simpativa
Serbia
Time spent using app: 10 months
Meta replied November 30, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need.

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron.

November 27, 2022

Depuis la bascule sous meta, rien ne fonctionne, plus possible de faire une pub sur le canal de vente, gestion catastrophique des pixels

Ma Toile Personnalisée
France
Time spent using app: 10 days
Meta replied November 28, 2022

Bonjour à tous !

Aaron ici avec Meta ! Merci d'avoir pris le temps de laisser un avis. Nous aimerions en savoir plus sur votre expérience avec l'application Facebook et Instagram et vous fournir toute l'aide dont vous pourriez avoir besoin. Si vous souhaitez obtenir de l'aide et que vous ne l'avez pas encore fait, veuillez nous contacter par l'intermédiaire de notre équipe d'assistance commerciale (https://www.facebook.com/business/help), afin que nous puissions vous garantir la meilleure expérience possible.

Nous vous remercions,

Aaron

November 25, 2022

I just want to use Instagram but you have to go through Facebook first and they declined me getting a Facebook account. Smh. Like why for one and two i don't even want to use Facebook. I don't even have Facebook i have Instagram. Just a waist of time trying to get this option on my website. End. SMS.

Social Media Streets
United States
Time spent using app: 3 months
Meta replied November 25, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

November 25, 2022

Hello, i can't use the app, i've contacted meta then shopify, but still nothing !!! It's been two weeks now between meta and shopify, noone knows ...

Zylabi
France
Time spent using app: 3 months
Meta replied November 25, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin