The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Produkte die abgelehnt werden und dann aber korrigiert bzw. aus dem Sortiment genommen werden, sind von Facebook seit tagen nicht überprüft worden, dauert extrem lange. Commerce Center wird gesperrt wenn man fragt warum was das Problem genau ist, weil man selber nicht genau findet, wird ständig in die weitere Abteilung der Ball geworfen, es ist ein Suchen nach Wasser in der Wüste, es kostet extrem Zeit und Kraft.
Bird And Bear Shop
This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.
Luke here from Shopify Support.
Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear about the issues you're facing with your Facebook Pixel. Our technical support team has reached out to you via email to continue supporting you and working on the issue there.
Luke | Shopify Support
Catear Ltd Co.
Once I set up this app Facebook restricted my advertising and when I sent my ID in for review I was permanently restricted. If someone could point me in the right direction to appeal this decision I would be more than thankful!
Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your restricted Ad account. While Facebook has full control over all suspensions, I am follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.
Luke | Shopify Support
This app is not working properly since 15 th June 2021. Prior to that time line performance of the app was good. I used to convert 50-60 order per day through facebook advertisement. Now the sale become less than 10 order per day. No server side integration is there for purchase event now.
Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the performance of the app. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Luke | Shopify Support
FACEBOO IS A VERY COMPLICATED APP... YOU SELL SIMPLE PRODUCTS AND THEY DON'T ACCEPT THEM.
OTHERWISE IT'S FINE THE APP WORKS WELL BUT THEY ARE TOO STRICT WITH THE WRONG PEOPLE
Hi there. My name is Spencer, I’m with Shopify Support and I’m really glad you reached out to share this valuable feedback with us. I'm sorry to hear you have had an issue getting some of your products approved by Facebook. I'm going to be reaching out to you to open up some communication and see if there is anything we can do to help you with your product setup. Spencer | Shopify Support
Awful experience. Half the time my products won't even sync from Shopify to Facebook without any reason. I was also not able to use a Facebook commerce account, and my questions were not answered by Facebook's customer service either.
Thank you for leaving a review and sharing your experience. That certainly does not sound ideal. When it comes to commerce account approvals and product approvals this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to provide other ways you can contact Facebook as well as other options you explore while you wait for Facebook to get back to you! I will be in touch by email shortly. Looking forward to hearing back. - Anna, Shopify Support
Clutch Store LTDA
Estou com problema muito grave no pixel do Shopify no facebook , que está praticamente zerando minhas campanhas de conversao no gerador de anúncio , desde que foi adotado a API de conversão do Facebook na minha página automaticamente, há mais de uma semana . Tive um retorno do suporte da shopify que era pra ignorar os vários erros de duplicação e external erro ; que isso não afetaria o desempenho , fato que não corresponde com a realidade , pois além dos resultados da campanhas terem praticamente zerado , todo dia aparece erro novo e até hoje não foi dada uma solução para o resolver o problema .
Facebook is a disaster. Unable to verify myself. Their verification process isn't working. Facebook's biz page messed up my Instagram account when I connected the two - couldn't have that special SHOP function on Instagram for my Shopify store without a Facebook page. Unable to connect with anyone for anything at anytime for assistance over there at Facebook. They're threatening to permanently disable the ad account in like 25 more days or something. So what. Go ahead. Who cares. I never had Facebook or Instagram up until a few months ago so very easy for me to kick them both to the curb. No more SHOP on Instagram because Facebook is lame. Poor Instagram. Anymore of this type of behavior, their marriage will be headed straight for a divorce. After reviewing my own ad spend on my various platforms, Facebook is ultimately doing me a favor. By permanently deactivating my ad account, they will have unintentionally saved me a ton of money and future heartache. When they finally deactivate it, I'll be sure to shut everything down and move on never to return again but will 1000% talk about the whole entire experience to EVERYONE. On the flip side, Shopify has been fantastic! Shopify does their best to assist on their end but they're even limited due to Facebook's lack of concern, commitment, or care. I truly believe the brilliant minds at Shopify could build something better and straight up compete. I would love that! That really would be amazing.
Lea here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the deactivation of your Facebook Ad Account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Lea | Shopify
This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app
Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.
Robyn | Shopify
Pathetic! It is not even allowing us to connect the Facebook ad account for pixels. Very disappointing!
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your Ad account and the Facebook pixel. While this can be tricky to navigate, I'm going to look into this and follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.
Robyn | Shopify