Facebook & Instagram , 4,299 reviews

Overall rating
3.5
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
October 1, 2023

It's the worst App I've ever used! It can't be possible to get blocked and stay blocked for weeks and getting no help of the support. They block your account and the settings because they think your account would be fake (and I used my private account which I've been using since 2012!). Ridiculous!

TwinRims
Switzerland
6 days using the app
Meta replied October 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 28, 2023

good

Kiacor Inc
United States
Almost 2 years using the app
November 24, 2023

hard to use. can do verify for me.

AUSK2
Australia
28 days using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 9, 2023

Connecting to Shopify was quite easy, I just followed the workflow and bingo !!!!

The Kool Kitchen
United States
4 days using the app
Meta replied October 13, 2023

Hi There,

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 28, 2023

It wasn't obvious initially, but the experience made it easy.

Lakay Caribbean Breeze
United States
1 day using the app
July 22, 2023

if you haven't done this before, i think reading the documentation PRIOR is a big big help. It's good information for someone that doesn't do this all day long. After I read everything I could, I was able to complete the setup without any issues :)

Thank you

CoastalCastings
United States
7 days using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 15, 2023

Gostaria de saber o porque que precisa de ser maior de 18 anos para configurar a conta do facebook, é sacanagem eu ter que esperar até o ano que vem para poder fazer uma configuração básica na loja, mas de resto o app é muito bom.

FL store
Brazil
About 1 month using the app
Meta replied November 20, 2023

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaria de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial através deste link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
Meta-suporte

November 8, 2023

Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?

PixelPlay
Italy
2 days using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 19, 2023

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.

liebe-leben
Germany
10 months using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 7, 2023

The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.

test_230819
Japan
2 days using the app
Meta replied October 13, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and guide you through the best possible experience.

Thank you,
Meta Support