Facebook & Instagram , 3,978 reviews

Overall rating
3.2
Counts per rating level
  • 64% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
November 4, 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

Aprilwireless
United States
Time spent using app: About 20 hours
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

Edited November 3, 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

Alltlet
Brazil
Time spent using app: 4 months
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

November 3, 2022

Facebook pixel is not connecting the sale channel properly set up but still facebook pixel helper couldn't find it. Even the test event is not showing any data and if we go to preferences facebook setup it constantly shows errors.

Caveman Organics | Organic Products
Pakistan
Time spent using app: 26 days
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

November 3, 2022

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel,...

DUVELLE.FR
France
Time spent using app: 3 months
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

November 2, 2022

Inutile, non fa fare più niente, si blocca nella schermata dei cookie e basta, non si può più installare il pixel

myHouseNeeded
Italy
Time spent using app: 2 months
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

Edited November 3, 2022

I get an error that reads "Sorry, something went wrong". For what ? is my fault or no ? And when the problem will be resolved ? (Part 2)
After a answer, i confirm the problem stay. Impossible to fix my pixel and connect my shop to facebook after 3 days of waitings. Many people have the same problems and it prevents us to run our business. So when the problem will be resolved ?

Sonar
France
Time spent using app: 5 months
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

November 2, 2022

Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap

Evershoppen
Denmark
Time spent using app: 21 days
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

November 2, 2022

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help

KIID
Germany
Time spent using app: 4 months
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

November 1, 2022

I love the new insights that are available from within the app. It shows details around views and purchases. Very convenient!

Dental Flip Charts by Stephen F. Gordon
United States
Time spent using app: Over 2 years
November 1, 2022

I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?

Oh Hello Maker
United Kingdom
Time spent using app: About 1 year
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron