Facebook & Instagram , 4,124 reviews

Overall rating
3.3
Counts per rating level
  • 62% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
February 23, 2023

Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.

raqueals.shop
United States
15 days using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

April 20, 2023

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
Austria
Almost 2 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

February 27, 2023

As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.

Comic Poster Nerd
Switzerland
15 minutes using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

October 17, 2022

I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.

Home Lime
United Kingdom
5 months using the app
Meta replied October 19, 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.

Talk soon!

Paola | Shopify Support

December 17, 2022

account got restricted before adding in any of my products, theres always an issue with facebook shop and after three times of requesting reviews, its always an accident then they restrict me again.

UrbanThreadss
United States
5 months using the app
Meta replied December 19, 2022

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

August 14, 2023

META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!

INFINITE X CHANGE STORE. (I X C)
United States
About 1 month using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

July 25, 2023

I love all the support and every day I'm discovering new ways to use IG & FB in building my online store presence with social media.

Lemon Snob
United States
About 2 months using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 25, 2022

I just want to use Instagram but you have to go through Facebook first and they declined me getting a Facebook account. Smh. Like why for one and two i don't even want to use Facebook. I don't even have Facebook i have Instagram. Just a waist of time trying to get this option on my website. End. SMS.

Social Media Streets
United States
10 months using the app
Meta replied November 25, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

July 26, 2023

I have had shops before connected to meta , but had problems. This time around it is going much more smoothly. Not sure if meta made changes or if I just am a little more tech savvy but it is so easy this time.

Fit To A Tee Designs
United States
About 24 hours using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 1, 2022

None of my scheduled marketing post are working! and I didn't know until recently. This is hurting my business please help resolve. I have used this for a long time and it usually works but I do not know what has happened.

SHE BIG FIT
United States
Almost 2 years using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron