Facebook & Instagram , 4,675 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
January 15, 2024

Bad app, I can not reconnect my exsited catalog when I disconnect. When re-connect, it generate a new catalog. So stupid app.

Cool Activewear
Vietnam
3 months using the app
Meta replied January 26, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 26, 2024

the setup is so annoying it's insane. Normally i'm very patient but wow. You impressed me how bad this works. Especially the new Business Suite from Facebook is one of the worst downgrades I've ever seen. Goin to TikTok Ads now.

4InstantFocus
Germany
About 21 hours using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 31, 2023

Show me other channels that are for sale. Thank you very much.

Boomer Shock
United States
6 days using the app
Meta replied January 5, 2024

Hi There!

Thank you for taking time to leave a review and your feedback. We appreciate hearing from our customers!

Thank you,
Meta Support

February 20, 2024

Excelente opción para facilitar la interacción con los clientes

santiGO
Spain
About 2 months using the app
Meta replied February 23, 2024

Hola!

Gracias por tomarse el tiempo para dejar una reseña. ¡Apreciamos saber de nuestros clientes!

Gracias,
Meta soporte

December 2, 2023

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

Gigiz Express
United States
About 1 year using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 24, 2024

good

TMSmartHub2021
United States
About 1 year using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

March 3, 2024

We had a terrible experience with setting up facebook. Super shit improve your systems and processes meta were stick with TIkTok.

StayHard Fitness
Australia
3 days using the app
Meta replied March 8, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the experience you've had so far with set up and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 19, 2023

hello!
facebook & instagram doing very well but add strategy is not well now as compare previous strategy please do some thing

Trendie Hub
United States
4 months using the app
Meta replied December 21, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Please contact our Business Support team via this link if you need further assistance:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 2, 2024

its very complicated on how to set up

Exotic pleasure & Juices LLC
United States
3 months using the app
Meta replied February 9, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

April 18, 2024

thank you

Store: 𝔻𝕦𝕩𝕖 𝕒𝕥 𝕪𝕠𝕦𝕣 𝕤𝕖𝕣𝕧𝕚𝕔𝕖
United States
15 days using the app