Reviews (8,370)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

September 26, 2023

Shopify-Facebook integration tools are trash, and when they break, you'll get locked out of the Facebook account permanently. Then, Facebook support won't even answer your requests, save some time, and your sanity, skip it.

Green Mana Gaming
Canada
Over 2 years using the app
Meta replied September 29, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 4, 2020

gostei muito da experiencia de usar o app, muito completo e varias ferramentas para ser usado. ...........................................................................

J & F E-commerce Brasil
Brazil
2 months using the app
December 25, 2020

give me a fast and easy way to setup my store. I really recommend the app, you will not regret anything.

Skin Plus
United States
2 months using the app
December 9, 2022

THIS APP SUCKS! This app will not let me connect my Fb and IG because it’s saying I violated a ethics policy which I know for a fact is incorrect. Meta can’t give me an explanation but is recommending I close my shop down and re-open it. I am not doing that but I will delete this app because it’s not serving it’s purpose. I would be careful if trying to use this app.

F3 Apparel
United States
Over 2 years using the app
Meta replied December 12, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

April 12, 2021

La recomiendo, se sincronizan perfectamente los productos. Hasta ahora no he tenido problema alguno, todo lo contrario. A mi tienda https://www.esparati.mx/ le va perfecto.

¡Es para ti!
Mexico
2 months using the app
Edited October 2, 2020

Very clear set up process. I am looking forward to growing my shopify store - Nellenby - with the resources of Facebook. There are a number of steps to complete but information is available to walk you through it.

Nellenby Inspired Design
United States
2 months using the app
December 3, 2020

I used this app to help me update my Facebook shop. It was helpful but had to switch browser from chrome to internet explorer to complete the set up.

Foodgles Marketplace
United States
Over 2 years using the app
September 16, 2020

This is good for marketing and selling my products. This is also good to use for marketing and scaling up my business.

KING AUDIO
Philippines
Over 2 years using the app
March 27, 2021

I like this channel to access a larger audience, considering Coffee is a drink connected with your soul

Coffee LaBora
United States
Over 2 years using the app
September 25, 2020

The details will be submitted later. So, far my experience is good. Again it will depend on the returns I am getting from this channel.

Venture2050 Online India
India
2 months using the app