Reviews (8,370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
The app automatically uploaded all items from my Shopify store which made the process quick but it also allowed items to be uploaded that aren't approved for Facebook like my digital downloads. I have to go through the process of figuring out how to remove them.
This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
The program disconnected me every few weeks for months and then disconnected me and would not let me reconnect my account. I deleted the app and then tried to reinstall it and Im getting an error that I cant install the app.
Hi there!
Paola here from Shopify! Thank you for taking your time to leave a feedback on our app. I understand that having your account disconnected can be very frustrating. Generally speaking, Facebook will disconnect your accounts for any reason they understand as a security issue. With that being said, I will be reaching out to your shortly so we can address the app installation error and with more details to prevent your account from getting disconnected. I want to make sure you can take full advantage of our Facebook Channel app.
I look forward to speaking with you.
Paola | Shopify Support
I'd have preferred if it was clear i that a Commerce account will not erase your personal account. Much easier.
Great app and it is good to have the chance to directly download this via Shopiy theme store. Thats all
Good helping app I like love it and will like to recommended it to more people it help you grow your business
Eu realmente gosto desse aplicativo! Vou indicar este canal de vendas para mais pessoas usarem, pois ajuda demais a quem está começando.
It's great! I used once to advertise our product. I think "Buy Now " is great for well-known brands, and Get Message is good for the rest.
This private label coffee is an excellent choice for consumers and there is no better way to get that information out than a Facebook access
It's been an easy and wonderful experience getting my online store on Facebook and Instagram
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support