17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,474)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and effective customer support, ideal for managing shipments. They praise its real-time tracking and comprehensive updates, which improve customer satisfaction by keeping everyone informed. Its seamless integration with systems like PaySync and Shopify enhances operational efficiency. The free plan is beneficial for small businesses, and multi-language support with multiple carrier tracking broadens its appeal.
Refine
-
By rating
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account
I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer,
We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.
Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.
Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.
If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.
We sincerely hope to get your reply and solve your problem.
17TRACK Team
user friendly!
Dear Friends of CuddlesMeow,
Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.
have a nice days.
Best Regards.
17TRACK Team
let discover it
Dear user,
Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important to us. This is important information for our optimization and improvement.
Or did you encounter any problems when using my app? We also contacted you by email and look forward to your reply.
We hope to get more suggestions and feedback from you.
Have a good time.
Best Regards
17TRACK
App Working Well
Je suis en mode test, je mets le message pour avoir plus de jour pour le test
Hi dear,
This is the official team of 17TRACK, sorry for the late reply. The trial has been extended.
Thanks for your interest about 17TRACK App, I'm writing to show you more details of extending the trial time. here are some notes you need to know:
1.14 days are the maximum trial time, therefore, we can only extend another 7 days for you.
2.The quota will still keep 50 quotas after extending your trail day from 7days to 14days.
Hope you can get a nice tracking experience in 17TRACK, please kindly let us know if you could help us.
Looking forward to your prompt feedback.
Best Regards,
17TRACK Team
good work
Dear Customer,
Thank you for taking the time to write your feedback!
We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors.
Should you have any further questions, please do not hesitate to contact us, and we will endeavor to assist you as swiftly as possible. Wishing you a joyful and pleasant day.
Best Regards
17TRACK Team
haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...
I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.
Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️
Best regards,
17TRACK
Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.
Thanks for using our shopify app before.
We are really concerned about the situation you metioned.
You could completely set your mind at rest that these emails did not sent from us.
17TRACK team 100% sure that it's never gonna happen in our commpany. As shopify's devoloper partner, we strictly adhere to the Shopify Partner Agreement, it means we never can access and control your info without your agree.
Also, another important point is that we don't sale any sevice to C-end consumer. Our website is totally free open to everyone in 11years.
At the same time, we'd like to help you locate the source of these emails together. If you still want to trust us, we hope to work with you to analyze and solve it, our team also has some ideas that will help you!
Best regards,
17TRACK
Non ho apprezzato molto il fatto che i prodotti venduti con "pagamento alla consegna" non venissero tracciati.
Ciao caro amico,
siamo molto grati per il tuo feedback e sono qui per condividere le informazioni che potrebbero interessarti. Per favore non preoccuparti, il problema può essere risolto.
Il risultato del tracciamento che abbiamo proviene dal funzionario del corriere. Alcuni corrieri che utilizzano il pagamento in contrassegno potrebbero non essere rintracciabili a causa della mancanza di tracciabilità ufficiale. E 17TRACK non può tracciarli se le informazioni di tracciamento non sono state offerte in primo luogo.
Se il pacco COD che hai menzionato può essere tracciato sul sito ufficiale del corriere ma non è tracciabile su 17TRACK, sei sempre il benvenuto a condividere con noi le informazioni del corriere e il numero di tracciamento, controlleremo se l'integrazione è supportata e proveremo ad aggiungere il corriere se non è.
Spero che questo possa essere d'aiuto, non esitate a contattarci via email per un'ulteriore comunicazione.
Distinti saluti
Squadra 17PISTA